Ashley Prater
Houston
Summary
Dynamic professional with extensive experience in Leasing and certification specialist at Creative Property Management. Proven ability to enhance resident relations through active listening and critical thinking in processing annual and interim recertifications in accordance with HUD andTax Credit guidelines.Skilled in facilitating smooth transactions and ensuring compliance with housing guidelines, while maintaining a strong focus on team collaboration and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing/Recertification Agent
Creative Property Management
07.2023 - 11.2024
- Conduct annual and interim recertifications in accordancewith HUD, LIHTC, or other affordable housing guidelines.
- Collect and verify resident income, assets, and household
- composition to determine continued eligibility.
- Review third-party verifications and calculate rent amounts based on program rules.
- Maintain accurate and complete resident files to ensure compliance during audits or MORs.
- Communicate with residents about upcoming recertifications and assist them in completing required paperwork.
- Track and follow up on all recertification deadlines to ensure timely completion.
- Input and update resident information in property management software ( OneSite)
Customer Service Representative / Patient Transporter
Kelsey-Seybold Clinic
11.2021 - 07.2023
- Delivered clear, courteous assistance to patients and visitors
- Provided remote support to clients navigating digital platforms
- Handled customer complaints with professionalism and empathy
- Answered phone calls and provided clear and straightforward information to callers scheduled appointments.
- Distributed letters and packages delivered to office to the proper recipients.
- Organized, cleaned, and maintained receptionist area.
- Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
Certified Nursing Assistant
Harris Health System
10.2018 - 09.2021
- Delivered compassionate care and support to patients and families
- Scheduled follow-up appointments and coordinated
- Trained and mentored new team members in patient care protocols
- Recorded vital signs and blood pressure
- Assisted residents in bathing, nail care, mouth care, hair care, feeding and toileting
- Recorded patients intake and output
- Transported and ambulated patients
- Provided detailed information to patient and families
- Uphold Confidentiality of patient information
Education
Booker T. Washington
Houston, TXSkills
- Customer service
- Customer Service & Resident Relations
- Active listening
- Adaptability and flexibility
- Team collaboration
- Critical thinking
Certification
- Certified Nurse Assistant
- CPR
- Phlebotomy
SKILLS
- Time Management
Personal Information
Timeline
Leasing/Recertification Agent
Creative Property Management
07.2023 - 11.2024
Customer Service Representative / Patient Transporter
Kelsey-Seybold Clinic
11.2021 - 07.2023
Certified Nursing Assistant
Harris Health System
10.2018 - 09.2021
Booker T. Washington