Ashley Pratt
Tempe,AZ
Summary
Compassionate and trauma-informed Social Work professional with a Bachelor of Social Work degree from Arizona State University, graduating summa cum laude. Experienced in supporting children with behavioral and emotional challenges. Passionate about helping people build connection, emotional fluency, and agency. Over 20 years of experience working directly with people and dedicated to serving with empathy, patience, and respect.
Overview
21
21
years of professional experience
Work History
Lead Server
Florencia the Pizza Bistro
Phoenix, AZ
01.2005 - Current
- Supervised dining room operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and implemented workflow improvements, enhancing efficiency in service delivery.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
Social Work Intern
ASA Now
Mesa, AZ
01.2025 - 12.2025
- Worked under the supervision of a Licensed Clinical Social Worker (LCSW) to develop social work and case management skills.
- Built rapport with 15+ youth weekly, creating safe and trusting therapeutic rapport.
- Responded to crises using trauma-informed protocols to ensure immediate safety and stabilization.
- Conducted client assessments and collaborated on intervention planning and implementation.
- Advocated for clients and connected people with resources.
- Utilized trauma-informed care and evidence-based practices to guide interventions and support client progress.
- Maintained social work ethical standards in case management while facilitating Social Emotional Learning (SEL) groups to support client development.
Education
Bachelors of Social Work -
Arizona State University
Phoenix, AZ12.2025
Skills
- Assessment
- Crisis Intervention
- Adherence to NASW Code of Ethics
- Emotional Intelligence
- Rapport Building
- Problem-Solving
- Cultural Competence
Timeline
Social Work Intern
ASA Now
01.2025 - 12.2025
Lead Server
Florencia the Pizza Bistro
01.2005 - Current
Bachelors of Social Work -
Arizona State University