Ashley Price
Aurora,CO
Summary
Previously, worked as an attentive waitress with superior knowledge of dining experience and culture and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Currently, i am a knowledgeable and dedicated customer service professional with experience in retirement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Represenative
Symetra
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls, effectively and timely.
- Managed high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
WAITRESS
Rosies Diner
07.2018 - Current
- Extremely fast paced 50's themed diner with high volume of customers, customized orders, to-go orders, computer and money handling
- Food running to every table, inside and outside patios
- Detailed cleaning in a high traffic area
- Responsible for my own section of tables consisting of side work and table work
- Always welcoming new customers and returning customers with a smile, building cliental and regulars who came back to see a friendly face
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Cooking Customized meals based on allergies and special modifications
- Breakfast and lunch were prepared on my shift.
CERTIFIED NURSE ASSISTANT (CNA)
The Green House Homes At Marisol, Nursing Community
03.2017 - 06.2017
- Facilitated personal hygiene management, feeding and ambulation
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Charting
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
BARTENDER/SERVER
CB And Potts Restaurant And Brewery
10.2012 - 10.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Extremely busy environment football season hours
- Daily duties of setting up restaurant/bar, cleaning and break down
- Food running/preparing on expo
- High demand for communication and being detail oriented.
ASSISTANT MANAGER
Brothers BBQ
05.2010 - 07.2012
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Placed large food and beverage orders, pertaining to large catering events
- Delivered food upon request in a timely manner and set up food accordingly for successful banquets
- Such as weddings and large birthday parties
- Handled any guest complaints
- Customer service, computer knowledge and answering phone calls
- Prepped food accordingly and specific to each order
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes.
CASHIER/LINE COOK
Rosati's Pizzeria
01.2008 - 01.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Placed large food and beverage orders, pertaining to large catering events
- Delivered food upon request in a timely manner and set up food accordingly for successful banquets
- Such as weddings and large birthday parties
- Handled any guest complaints
- Customer service, computer knowledge and answering phone calls
- Prepped food accordingly and specific to each order
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes.
Education
Nursing -
Front Range Community College
Westminster, CO02.2015
High School Diploma -
Standley Lake High School
Westminster, CO05.2009
Skills
- Order Accuracy and Delivery
- Cool Under Pressure
- Able to Lift 30 Pounds
- Customer Service and Rapport
- Friendly and always smiling
- Team player
- On-time and ready to work
- Leadership skills
- Problem Solver
- Staff Training
Accomplishments
Love to play softball with a fellowship of others in a recovery league. In turn with my own recovery journey I have created my own LLC for a recovery coaching business called New Hope Coach, which entails coaching others who are struggling through addiction. I completed the CCAR online recovery certification program in 2021 (Recovery Coaching Academy) to become a certified recovery coach. I have also completed a suicide prevention course and an ethics course to advance my business.
Timeline
Customer Service Represenative
Symetra
01.2023 - Current
WAITRESS
Rosies Diner
07.2018 - Current
CERTIFIED NURSE ASSISTANT (CNA)
The Green House Homes At Marisol, Nursing Community
03.2017 - 06.2017
BARTENDER/SERVER
CB And Potts Restaurant And Brewery
10.2012 - 10.2016
ASSISTANT MANAGER
Brothers BBQ
05.2010 - 07.2012
CASHIER/LINE COOK
Rosati's Pizzeria
01.2008 - 01.2009
Nursing -
Front Range Community College
High School Diploma -
Standley Lake High School
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