Ashley Pue
Fairburn,GA
Summary
Results-driven banking professional with extensive experience in customer service and financial operations. Proven ability to build strong client relationships, effectively address customer needs, and drive sales through tailored solutions. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Member Care Agent
Delta Community Credit Union
Vinings
09.2022 - Current
- Provides quality customer service assistance for all members using the telephone and secure email channels
- Demonstrate effective interpersonal skills such as strong verbal and written communication skills within a multi-faceted, fast paced, and diverse environment
- Demonstrate knowledge of credit union products, services, systems, policies, and procedures including those related to the Bank Secrecy Act.
Operations Clerk/Utility Advisor
Wells Fargo Lockbox
Atlanta, GA
11.2017 - 09.2022
- Performed various administrative tasks including matching and comparing files, researching data, while using Microsoft office applications-excel
- Managed work flow through proper distribution of mail while using problem-solving skills and time management to optimize and ensure workflow in a team environment.
Operations Representative/Data Entry Clerk
Bank of America Lockbox
Atlanta, GA
01.2015 - 11.2017
- Processed transactions in company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions
- Implemented internal operational and financial controls to ensure BOA's integrity and values were maintained.
Education
Associate of Applied Science - Business Management
Atlanta Technical College
Atlanta, GA05.2025
Skills
- Microsoft Office 365: Word
- Excel
- PowerPoint
- Outlook
- SharePoint
- Teams
- Symitar
- Communication
- Problem-Solving
- Customer Service
Timeline
Member Care Agent
Delta Community Credit Union
09.2022 - Current
Operations Clerk/Utility Advisor
Wells Fargo Lockbox
11.2017 - 09.2022
Operations Representative/Data Entry Clerk
Bank of America Lockbox
01.2015 - 11.2017
Associate of Applied Science - Business Management
Atlanta Technical College