Ashley Puente
Glendale,CA
Summary
To seek a position in a new environment with the opportunity to learn and obtain growth within the department along with demonstrating the skills I have obtained from past job experiences and having a positive impact on the department.
Overview
7
7
years of professional experience
Work History
Admitting Representative
Kaiser Permanente
02.2023 - Current
- Admitting and Discharging patient into and out of a hospital setting.
- Verifying demographics and obtaining all signatures for admission including; Conditions of Admission, Medicare Observation Notice, Medicare Inpatient Notice and Consent of a Minor.
- Calculated and collected amount due for admissions and procedures.
- Pre-Admitting patients into a hospital setting prior to arriving.
- Returning patient valuables.
- Following up family members regarding patients admission.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisting patients with Medical Financial Assistance applications.
Service Representative
Kaiser Permanente
01.2017 - 02.2023
- Checking patients into appointments and other services offered in a medical office or hospital setting. Departments include; Internal Medicine, Family Practice, Pediatrics, Physical Therapy, OB-GYN, Laboratory and Radiology.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments for office visits and procedures.
- Assisting and obtaining forms from patients to filled out by Provider.
- Updated account information to maintain customer records.
- Preformed Outreach calls to assist Medicare aged patients with booking Routine Office Visits.
- Directing patients to the correct areas for their appointments or other services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ02.2014
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06.2011
Skills
- Critical Thinking
- Strategic Planning
- Communication Skills
- Teamwork Skills
- Attention to Detail
- Time Management
- Customer Service Skills
- Conflict Resolution
- Microsoft Word
- Powerpoint
- Excel
Timeline
Admitting Representative
Kaiser Permanente
02.2023 - Current
Service Representative
Kaiser Permanente
01.2017 - 02.2023
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Crescenta Valley High School