Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Puntiel

Waterbury

Summary

Dynamic customer service professional with a proven track record at Thing 5 Call Center, excelling in resolving inquiries and enhancing client satisfaction. Skilled in data entry and active listening, I effectively troubleshoot issues and foster informed decisions, ensuring a seamless experience for clients while maintaining meticulous records.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Thing 5 Call Center
Waterbury, CT
12.2023 - 02.2024
  • Resolved customer inquiries promptly using CRM software to enhance satisfaction.
  • Assisted in troubleshooting technical issues for clients, improving service efficiency.
  • Provided detailed product information to customers, fostering informed purchasing decisions.
  • Maintained accurate records of customer interactions, ensuring effective follow-up procedures.

Residential Counselor

ServiceNet
New York, NY
09.2020 - 11.2023
  • Supported individual clients in daily living skills to enhance independence and quality of life.
  • Facilitated group activities to promote social interaction and community integration among residents.
  • Monitored client behavior and reported changes to ensure safety and well-being of all residents.
  • Developed personalized care plans in collaboration with multidisciplinary teams for effective service delivery.

Receptionist

H&r Block
New York, NY
03.2017 - 08.2020
  • Managed front desk operations, ensuring efficient appointment scheduling and customer service.
  • Assisted clients with tax preparation inquiries, demonstrating strong problem-solving skills.
  • Utilized tax software to input client information accurately and maintain records.
  • Coordinated communication between clients and tax professionals, enhancing workflow efficiency.

Education

High School Diploma -

John F. Kennedy
Bronx New York
2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Thing 5 Call Center
12.2023 - 02.2024

Residential Counselor

ServiceNet
09.2020 - 11.2023

Receptionist

H&r Block
03.2017 - 08.2020

High School Diploma -

John F. Kennedy