Ashley Purdie
Ravenna
Summary
Customer Service Specialist with six years of experience enhancing customer satisfaction and loyalty. Skilled in communication, problem resolution, and team collaboration, driving effective service delivery. Focused on process improvement and training to optimize customer experiences and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service
Taco Bell Restaurant
Kent
07.2024 - Current
- Developed processes to improve customer service quality levels.
- Provided excellent customer service at all times.
- Conducted regular performance reviews of customer service representatives.
- Prepared and served food items following health and safety guidelines.
- Maintained cleanliness of dining area and kitchen equipment daily.
- Assisted customers with menu selections and special dietary needs.
- Operated kitchen equipment such as ovens, fryers, and grills efficiently.
- Collaborated with team members to ensure timely meal service during peak hours.
- Monitored food inventory levels and reported shortages to management promptly.
Assistant Manager
Taco Bell Restaurant
Barberton
02.2014 - 10.2020
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Trained and mentored new staff on customer service standards and procedures.
- Coordinated employee schedules to optimize labor efficiency during peak hours.
- Assisted in resolving customer complaints to maintain a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular staff meetings to communicate updates and expectations effectively.
- Implemented promotional campaigns to enhance product visibility and sales.
- Monitored cash handling procedures to ensure accuracy and security of transactions.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Dental Assistant -
Maplewood Career Center
Ravenna, OH03-2026
Skills
- Customer service
- Client interaction
- Patient communication
- Service coordination
- Appointment scheduling
- Quality assurance
- Data collection
- Patient records gathering
- Information management
- Technology utilization
- Process optimization
- Crisis management
- Time management
- Team collaboration
- Team support
- Workspace organization
- Cleanliness standards
- Policy adherence
- Problem solving
- Communication skills
- Appointment scheduling
Certification
- Dental Assistant
- CPR Certified
- Radiographer
Timeline
Customer Service
Taco Bell Restaurant
07.2024 - Current
Assistant Manager
Taco Bell Restaurant
02.2014 - 10.2020
Dental Assistant -
Maplewood Career Center