Ashley Quezada
Mission,TX
Summary
Dynamic Airport Customer Service Agent at Allegiant Airlines, adept at enhancing passenger experiences through exceptional assistance and conflict resolution. Proven ability to manage check-in processes efficiently, ensuring timely departures. Skilled in payment processing and active listening, consistently delivering results that elevate customer satisfaction and streamline operations.
Overview
1
1
year of professional experience
Work History
Airport Customer Service Agent
Alliance Ground International
McAllen, TX
04.2025 - 06.2026
- Provided exceptional customer service to passengers, resolving inquiries and enhancing travel experiences.
- Assisted in check-in procedures, ensuring timely processing of passenger documentation and baggage.
- Coordinated with ground staff to facilitate smooth boarding and departure operations.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Education
High School Diploma -
Mission High School
Mission, TX09-2022
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Conflict resolution
- Active listening
- Baggage handling procedures
- Payment processing
Languages
Spanish
Professional Working
Timeline
Airport Customer Service Agent
Alliance Ground International
04.2025 - 06.2026
High School Diploma -
Mission High School