Jordan-Valentina Nelson
Carson,CA
Summary
Dynamic Airport Customer Service Agent with a proven track record at G2 Secured Staff, excelling in passenger assistance and complaint handling. Recognized for enhancing customer satisfaction through effective communication and strong multitasking skills. Committed to safety and efficiency, ensuring a seamless travel experience for all passengers, including those with special needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
G2 Secured Staff
Los Angeles, CA
06.2025 - Current
- Assisted passengers with check-in procedures and baggage handling
- Resolved customer inquiries and issues efficiently to enhance satisfaction
- Collaborated with team members to ensure smooth operational flow
- Monitored flight schedules and communicated updates to passengers promptly
- Developed strategies for managing high-volume passenger traffic during peak times
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
Package Handler
Fed Ex Ground
Carson, CA
07.2023 - 05.2025
- Operated automated sorting equipment to efficiently process packages.
- Loaded and unloaded trucks, ensuring timely delivery of shipments.
- Maintained accurate inventory records through effective scanning techniques.
- Collaborated with team members to optimize package handling procedures.
- Monitored package flow to identify and resolve bottlenecks in processing workflow.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Compton Hight School
Compton, CA06.2023
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Travel documentation verification
- Airport security awareness
- Disability assistance experience
- Superior customer service
- Customer service
- Complaint handling
- Active listening
- Creative thinking
- Team collaboration
Certification
CPR License
Timeline
Airport Customer Service Agent
G2 Secured Staff
06.2025 - Current
Package Handler
Fed Ex Ground
07.2023 - 05.2025
High School Diploma -
Compton Hight School