Ashley Ramee

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Increased efficiency in billing process by accurately capturing chargeable services during patient registration.

• Promoted financial products by maintaining excellent service offering knowledge.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Received loan and utility payments, sending funds to correct destinations.
• Assisted customers with banking needs and inquiries.
• Referred customers to other banking departments for specialized services.
• Trained new hires on customer service policies and procedures.
• Executed wire transfers, stop payments and account transfers.
• Educated customers on online banking and mobile banking applications.
• Established rapport with new clients to increase satisfaction and loyalty.
• Managed high call volumes while maintaining excellent customer service standards under pressure situations.

• Evaluated client financial positions and identified most appropriate banking products.
• Balanced teller drawers and ATM cash.
• Produced and executed loan packages.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Set risk management policies to mitigate bank losses.
• Opened, closed and updated accounts for customers.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
• Provided advice on different bank products and financial options.
• Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.

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• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control and store opening and closing procedures.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Created and submitted delivery and DOT logs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Checked loads against documentation before completing final delivery at destinations.
• Delivered packages to customer doorsteps and business offices.
• Loaded and unloaded various delivery vehicles with correct order and balancing.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Mitigated business risks by working closely with staff members and assessing performance.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.