Ashley Ramirez
Spring,TX
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details, and fostering strong customer relationships. Dynamic leader with proven success at Auntie Anne's Pretzel Shop, enhancing team morale and customer satisfaction. Expert in bilingual communication and staff training, adept at fostering positive relationships and ensuring a safe, productive workplace. Skilled in decision-making and organization, driving improvements and efficiency. Energetic professional, successful at motivating and building positive team dynamics to accomplish aggressive goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Auntie Anne's Pretzel Shop
Woodlands, TX
07.2022 - Current
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Assisted with customer requests and answered questions to improve satisfaction.
- Monitored employee productivity levels regularly to identify areas for improvement.
- Trained new employees on company policies and procedures.
- Responded to customer questions regarding products, prices, and availability.
- Maintained positive working relationships with fellow staff and management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Office Cleaner
PJS Janitorial Service
The Woodlands, TX
05.2022 - 07.2022
- Wiped down various surfaces with approved cleaning products to prevent the growth of bacteria and viruses.
- Disinfected doorknobs, phones, and other frequently touched items.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Monitored building security and safety by locking doors or avoiding hazards.
- Emptied trash cans into larger containers for disposal.
- Maintained janitorial closets in an organized manner.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts -
Lone Star College
Houston, TX01-2026
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX05-2024
Skills
- Customer service
- Staff discipline
- Decision-making
- Organization
- Goal oriented
- Team building
- Relationship building
- Training and mentoring
- Bilingual
- Fluent in Spanish and English
- Multitasking
- Teamwork and collaboration
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Supervisor
Auntie Anne's Pretzel Shop
07.2022 - Current
Office Cleaner
PJS Janitorial Service
05.2022 - 07.2022
Associate of Arts -
Lone Star College
High School Diploma -
The Woodlands College Park High School
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