Ashley Ramirez
Clayton
Summary
Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Performed support duties and process work within HR department. Skilled at multitasking, organizing and preparing reports and logs.
Overview
12
12
years of professional experience
Work History
Senior Leasing Consultant
Berkshire Village District
Raleigh
08.2022 - 12.2024
- Manage front desk operations.
- Provided courteous greetings to prospects, residents, and visitors.
- Effectively communicate with residents and prospects via email, text, and phone calls.
- Managed high volumes of inbound calls and emails promptly.
- Assisted residents in establishing payment accounts for processing monthly payments.
- Schedule appointments and confirm visits via email and phone.
- Review move-in fee costs, and communicate acceptable payment methods to residents.
- Post fees to residents' accounts.
- Maintained comprehensive records, aligned with organizational security standards.
- Completed demographic data entry demographics report by cross-checking, verifying, and updating the data.
- Verify and input residents' insurance into the resident portal.
HR/Payroll Assistant
Rue21
Smithfield
11.2019 - 08.2022
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Responded to employee inquiries regarding payroll and timekeeping.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Maintained employee records in compliance with state and federal regulations.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Assisted with planning, organizing and coordinating company events.
- Handled confidential information with discretion and integrity.
- Assisted with the onboarding process for new hires.
Cashier Supervisor
JCPenney
Rocky Mount
09.2017 - 11.2019
- Manages customer service to achieve sales daily sales goals by leading associates on the sales floor.
- Models and coach associates on outstanding customer service.
- Ensure all merchandise is set and organized on sales floor.
- Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
- Proactively shifts resources to checkouts based on observed fluctuations in store traffic.
- Prepare and fulfill change orders.
- Conduct store bank deposits using counting equipment and deposit software.
- Monitors checkout standards are being followed and met.
- Manage recovery associates to ensure put backs and fitting room are maintained throughout the day.
- Resolves customers' needs in a timely manner.
- Supports company shrink and safety initiatives.
- Manage profitable sales growth in the Fine Jewelry and appliance, businesses by leading and engaging associates.
- Responsible for the Specialty associate training and care/ protection plans
CTE Teacher
Southeast Halifax High School
Halifax
01.2016 - 06.2017
- Participate in professional development opportunities to enhance student and teacher growth.
- Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
- Identify and select different instructional resources and methods to meet students' various needs.
- Prepare required reports on students and activities.
- Review student data through assessments and daily assignments to monitor proficiency.
- Maintain accurate and complete records of students' progress and development.
- Manage updates with developments in subject area, teaching resources/methods, and make relevant changes to instructional plans and activities.
- Prepare students for Microsoft Word and PowerPoint certifications.
Data Collection Interviewer
RTI International Research Operations Center
Raleigh
05.2015 - 01.2016
- Interview survey participants by telephone for CHIS (California Health Interview Study).
- Collect research data by following a scripted questionnaire verbatim.
- Enter responses accurately into VOSCO computer system while speaking with respondents.
- Communicate importance of survey to participants.
- Maintain quality standards for data collection.
Administrative Assistant
NCCU Career Services
Durham
05.2013 - 05.2015
- Perform administrative, secretarial, receptionist support for administrators.
- Transfer student surveys into computer files.
- Scheduled administrator's appointments with students.
- Approved student registration for Eagle Career Network.
- Manage front desk operations including answering calls and emails.
Education
Bachelor of Business Administration - Marketing
North Carolina Central University
Durham, NC12.2015
Skills
- Appointment scheduling
- Customer service
- Administrative/HR support
- Basic accounting
- Problem-solving
- File organization
- Training support
- Data entry
- Employee onboarding
- Payroll administration
Timeline
Senior Leasing Consultant
Berkshire Village District
08.2022 - 12.2024
HR/Payroll Assistant
Rue21
11.2019 - 08.2022
Cashier Supervisor
JCPenney
09.2017 - 11.2019
CTE Teacher
Southeast Halifax High School
01.2016 - 06.2017
Data Collection Interviewer
RTI International Research Operations Center
05.2015 - 01.2016
Administrative Assistant
NCCU Career Services
05.2013 - 05.2015
Bachelor of Business Administration - Marketing
North Carolina Central University