Ashley Ramirez
Charleroi,PA
Summary
Dynamic hospitality professional with extensive experience at Hampton Inn By Hilton, excelling in guest relations and reservation management. Proven ability to enhance guest satisfaction through effective communication and initiative-taking. Skilled in optimizing room allocation and maintaining a professional appearance, ensuring a welcoming environment for all guests.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Hampton Inn By Hilton
Belle Vernon, PA
07.2025 - Current
- Greeted and checked in guests, ensuring smooth arrival experience.
- Managed reservations using property management system, optimizing room allocation.
- Provided information on hotel amenities and local attractions to enhance guest satisfaction.
- Processed guest inquiries and resolved issues with professionalism and efficiency.
- Maintained cleanliness and organization of the front desk area to promote a welcoming environment.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Team Member
Jersey Mike's Subs
Canonsburg, PA
09.2023 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Host
Plaza Azteca
Washington, PA
09.2022 - 03.2023
- Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and maintained organization during peak hours.
- Implemented efficient waitlist management strategies to improve overall guest experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Cashier
Dairy Queen Grill & Chill
Charleroi, PA
03.2022 - 08.2022
- Assisted in training new staff on proper serving techniques and menu knowledge.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer inquiries and complaints effectively to promote satisfaction and loyalty.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Buffet Attendant
Eat N Park
Belle Vernon, PA
10.2021 - 03.2022
- Maintained cleanliness and organization of buffet stations to enhance guest experience.
- Assisted in restocking food items to ensure availability throughout service hours.
- Monitored food quality and presentation, ensuring adherence to safety standards.
- Collaborated with kitchen staff to coordinate timely food replenishment for optimal service flow.
- Enhanced visual appeal of food displays, increasing overall satisfaction among guests.
Cleaner
ProTouch Nail
Charleroi, PA
05.2021 - 10.2021
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Processed payments, entering sales in register for prompt customer service.
- Answered telephone calls to provide information and schedule new appointments.
Shampoo Assistant
Image 2 Hair Salon
Charleroi, PA
09.2020 - 03.2021
- Assisted stylists in preparing clients for shampoo services, ensuring comfort and satisfaction.
- Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
- Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
Education
High School Diploma -
Charleroi Area High School
Charleroi, PASkills
- Reservation management
- Initiative-taking
- Guest relations
- Professional appearance
- Guest registration
- Data gathering
- Computer skills
- Payment collection
- Data confidentiality
- Staff supervision
- Effective planning
- Reservations
- Guest reception
- Phone and email etiquette
- Customer service
Languages
Spanish
Professional Working
Timeline
Hotel Receptionist
Hampton Inn By Hilton
07.2025 - Current
Team Member
Jersey Mike's Subs
09.2023 - 06.2025
Host
Plaza Azteca
09.2022 - 03.2023
Cashier
Dairy Queen Grill & Chill
03.2022 - 08.2022
Buffet Attendant
Eat N Park
10.2021 - 03.2022
Cleaner
ProTouch Nail
05.2021 - 10.2021
Shampoo Assistant
Image 2 Hair Salon
09.2020 - 03.2021
High School Diploma -
Charleroi Area High School