Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Maximiliano Rosado

Los Angeles,CA

Summary

Seasoned hotel receptionist with background in providing top-tier customer service in high-volume, luxury hospitality environments. Possess strong multitasking skills, adept at managing multiple bookings and inquiries while maintaining high levels of customer satisfaction. Known for fostering positive guest relations and consistently delivering proactive solutions to problems that arise. Past roles have resulted in improved customer ratings and return visits to the establishment due to exceptional service provided.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Receptionist

Ambergris Sunset Hotel
San Pedro
09.2023 - 05.2024
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Answered inquiries from potential customers regarding room availability, rates and policies.
  • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
  • Assisted guests with directions and transportation arrangements when needed.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Handled cash transactions accurately while adhering to established accounting procedures.

Front Desk Receptionist

SandBar Hostel
San Pedro
08.2022 - 06.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

Associate of Science - Biology

Saint Johns College Junior College
Belize City
07-2022

Associate of Applied Science - Dental Assistant

United Education Institute
Huntington Park, CA

Skills

  • Microsoft Office
  • Professional Appearance
  • Reservation Management
  • Guest Relations
  • Revenue management
  • Invoicing and Billing
  • Records Management
  • Cash Handling
  • Payment Collection
  • Front Desk Management
  • File Management
  • Customer Service
  • Office Organization

Languages

English
Native/ Bilingual
Spanish
Full Professional

Certification

  • CPR Certification - American Heart Association or Red Cross.

Timeline

Hotel Receptionist

Ambergris Sunset Hotel
09.2023 - 05.2024

Front Desk Receptionist

SandBar Hostel
08.2022 - 06.2023

Associate of Science - Biology

Saint Johns College Junior College

Associate of Applied Science - Dental Assistant

United Education Institute

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Maximiliano Rosado