Yasiyah Lawson
Hilton Inn Hotel
Brooklyn,NY
7
years of professional experience
Front Desk Professional experienced in hotel and medical reception. Delivered exceptional guest relations and efficient reservation management through effective telephone etiquette and office administration. Maintained organized daily operations by resolving issues promptly and ensuring smooth workflows. Detail-oriented receptionist with experience in hospitality and healthcare settings. Skilled in front desk management, telephone communication, reservation coordination, and appointment scheduling. Known for handling check-ins, calendars, and guest or patient concerns with accuracy and professionalism.
Work History
Hotel Receptionist
4 Years 3 Months- Managed guest check-in and check-out procedures, ensuring smooth arrivals and departures.
- Processed reservations, modifications, and cancellations using property management systems.
- Resolved guest concerns promptly, maintaining service quality and satisfaction.
- Coordinated with housekeeping and maintenance to address room readiness and service requests.
- Answered multi-line calls and directed inquiries with professional front desk communication.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
Medical Receptionist
3 Years 3 Months- Greeted patients and directed them through check-in, forms, and front-desk procedures.
- Scheduled appointments, balanced provider calendars, and managed daily visit changes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified insurance details and collected copayments during intake.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered multi-line calls, routed messages, and resolved routine patient inquiries.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Science
Skills
Front desk management
Front desk operations
Reservation management
Appointment scheduling
Scheduling
Telephone communication
Hospitality software expertise
Reservation coordination
Guest services
Property management systems
Problem-solving
Medical terminology
Timeline
Hotel Receptionist
Hilton Inn Hotel
05.2022 - 08.2026Read More
Medical Receptionist
Bestcare Health
02.2019 - 05.2022Read More
BMCC
Bachelor of Science
Read More