Ashley Ramon
Bakersfield,CA
Summary
Proven to excel in customer service and sales, I leveraged my adaptability and in-depth product knowledge at Macy's Department Store to exceed sales goals and enhance customer satisfaction. My reliable teamwork and ability to thrive in dynamic environments drove consistent performance improvements, showcasing my commitment to excellence and growth in the beauty and fragrance sectors.
Overview
11
11
years of professional experience
Work History
Clinique Beauty Advisor
Macys Department Store
06.2024 - Current
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Dior RSS
Macys Department Store
05.2023 - 06.2024
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Maintained counter and display areas for cleanliness and organization.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
Fragrance Specialist
Macys Department Store
02.2014 - 06.2023
- Provided exceptional customer service by addressing inquiries promptly and resolving any issues professionally.
- Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
Sales Associate
Macys Department Store
09.2013 - 02.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Foothill High School
Bakersfield, CA06-2011
Skills
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Team Cooperation
- Adaptability and Flexibility
- Goal-Driven
Timeline
Clinique Beauty Advisor
Macys Department Store
06.2024 - Current
Dior RSS
Macys Department Store
05.2023 - 06.2024
Fragrance Specialist
Macys Department Store
02.2014 - 06.2023
Sales Associate
Macys Department Store
09.2013 - 02.2014
High School Diploma -
Foothill High School
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