A growth oriented position for a Luxury/Lifestyle brand, where my 10 plus years of retail experience will allow me to serve as a brand ambassador as well as drive revenue and profitability for the company.
Overview
15
15
years of professional experience
Work History
Clinique Beauty Advisor
Dillard's
Atlanta, GA
12.2023 - Current
Provided customers with product advice and recommendations based on their individual needs.
Assisted in the development of new beauty products and services.
Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
Conducted skin analysis to provide customers with personalized skincare regimens.
Organized promotional events such as makeup demonstrations and free makeovers.
Tory Burch Fragrance Business Manager
Macys
Atlanta, GA
01.2015 - 01.2020
Consistently exceeding monthly, quarterly and annual sales objectives, by maintaining a high level of sales activity
Train, guide and coach sales associates on selling & service skills, in order to increase sales as well as to promote the Tory Burch Brand & experience
Develop sales initiatives, contests and other promotions to drive sales activity of sales associates as well as to promote the Tory Burch brand
Display a high level of customer service through extensive product knowledge and product ownership
High proficiency in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app
Work with Store/Department manager and Tory Burch Account Coordinator of inventory and other inaccuracies
Responsible for visual merchandising and product placement throughout the entire Department store to promote brand awareness
Beauty and Cosmetic Sales
Macy’s
Brooklyn, NY
01.2010 - 01.2011
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
Alert Sales Manager of needs and concerns of the business and staff
Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
Education
Associate of Arts - English
New York City College of Technology
Brooklyn, NY
Skills
Sales closing
Cosmetology
Customer Needs Assessment
Products knowledge
Customer Service
Application techniques
Accomplishments
2015 & 2016: Ranked in the Top10 of Tory Burch Retail Sales Specialist Nationwide
May 2016: Summer Kickoff Sales Contest Winner: Top Sales Achiever of Tory Burch Original Fragrance.
December 2015: Holiday Sales Contest Winner: Top Sales of Tory Burch Original
Regular, dependable attendance & punctuality
Consistently achieved weekly, monthly and quarterly sales goals
Consistently ranked in the top 10 in sales for the entire store
2010 & 2011-Recognized in as on one of the top performers in the Macys Star Award Recipient.
Maintenance Operations Manager / Lead Maintenance Supervisor at U.S. Department of DefenseMaintenance Operations Manager / Lead Maintenance Supervisor at U.S. Department of Defense