Latasha Wilson
Milwaukee,WI
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Well-qualified beauty Advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Clinique Beauty Advisor
Macy's Inc
06.2011 - 03.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Developed strong rapport with customers and created positive impression of business
- Provided exceptional services and pleasant shopping experiences to retail customers
- Used in-store system to locate inventory and place special orders for customers
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI06.1996
Skills
- Application Techniques
- Loyalty Programs
- Skin Types
- Sales Expertise
- Selling Skills
- Makeup Application
- Customer Consultations
- Beauty Routine Advice
Timeline
Clinique Beauty Advisor
Macy's Inc
06.2011 - 03.2020
High School Diploma -
Milwaukee Area Technical College
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