Ashley Raquel West
St.Louis,MO
Summary
Dynamic Front Office professional with extensive experience in delivering exceptional guest services and managing hotel operations. Proven expertise in supervising staff, ensuring compliance with brand standards, and enhancing guest satisfaction through effective communication and problem-solving. Highly organized and detail-oriented, adept at managing multiple tasks in fast-paced environments while maintaining high standards of professionalism and service.
Overview
12
12
years of professional experience
Work History
Cleaning Contractor
Midwest Best Cleaning Solutions
Saint Louis
03.2021 - Current
- Managed daily cleaning schedules for commercial clients to ensure high standards of cleanliness and guest satisfaction.
- Conducted inspections to maintain quality standards, adhering to sanitation protocols and safety measures.
- Trained new staff on cleaning techniques and safety protocols, fostering a culture of compliance and excellence.
Overnight Stocker and Receiver
Walmart
St Louis, MO
09.2025 - 02.2026
- Organized and stocked merchandise to ensure optimal product availability.
- Collaborated with team members to efficiently unload and process deliveries.
- Trained new staff on safety protocols and stocking procedures.
- Maintained clean and orderly stock areas to enhance workflow efficiency.
- Monitored stock levels, identified shortages, and communicated needs to management.
- Improved restocking processes, resulting in faster turnaround times for merchandise placement.
Front Desk Agent
Elimwood Hotel
St Louis, MO
05.2026 - 2026
- Welcomed and supported guests during arrival, ensuring a friendly and inviting environment.
- Managed check-in and check-out processes efficiently to enhance guest experience.
- Responded to guest inquiries and resolved issues promptly, maintaining high satisfaction levels.
- Coordinated room assignments and facilitated special requests to meet guest needs.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness.
- Maintained front desk area cleanliness and organization for optimal operational flow.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Saint Louis Airport Hotel
St. Louis
07.2023 - 10.2024
- Greeted guests warmly upon arrival and ensured smooth check-in
- Managed reservations using hotel management software and addressed guest inquiries.
- Coordinated room assignments and maintained accurate occupancy records daily.
- Did night audit effectively and efficiently
- Familiar with Skytouch
- Handled guest complaints professionally, ensuring timely resolution of issues.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests.
- Processed payments efficiently and maintained financial transaction accuracy.
- Conducted nightly audits to verify cash drawer and transaction records integrity.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
Cook
Blueberry Hill
Saint Louis, MI
01.2015 - 02.2017
- Prepared diverse menu items following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to deliver timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
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St. Louis Community College
St. Louis, MO05.2008
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Normandy
05.2003
Skills
- Guest service excellence
- Front desk operations
- Problem-solving
- Quality assurance focus
- Multitasking
- Inventory management
- Team leadership
- Time management
- Attention to detail
- Communication skills
- Adaptability
Timeline
Front Desk Agent
Elimwood Hotel
05.2026 - 2026
Overnight Stocker and Receiver
Walmart
09.2025 - 02.2026
Front Desk Agent
Saint Louis Airport Hotel
07.2023 - 10.2024
Cleaning Contractor
Midwest Best Cleaning Solutions
03.2021 - Current
Cook
Blueberry Hill
01.2015 - 02.2017
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St. Louis Community College
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Normandy