Emily McLeod
Raleigh,NC
Summary
Dynamic host with over five years' experience enhancing guest experiences through exceptional service and efficient time management. Proven track record in boosting customer satisfaction through positive motivations, clear communications and cooperative team skills.
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Cleaning Contractor
Mary Scott Cleaning Company
Shallotte, NC
01.2021 - 01.2026
- Consistently followed safety protocols during the cleaning tasks, resulting in zero workplace accidents or injuries.
- Upheld a professional appearance at all times while representing the company on job sites.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
Hostess /Restaurant Busser
Eggs Up Grill
Shallotte, NC
06.2021 - 01.2025
- Greeted guests daily, enhancing dining experience
- Collaborated with waitstaff to communicate special requests and enhance customer satisfaction.
- Monitored dining area for cleanliness, ensuring compliance with health and safety standards.
- Resolved guest concerns promptly, maintaining positive relationships and promoting repeat business.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
No Degree - Associate in Science
Brunswick Community College
Bolivia, NC08-2022
High School Diploma - Science, Math, English & Business
West Brunswick High School
Shallotte, NC06-2022
Skills
- Customer Service
- Multitasking proficiency
- Detail-oriented
- Table assignment coordination
- Customer engagement
- Strong interpersonal skills
- Cleaning and sanitation
- Table bussing
- Guest seating
- Reliability and punctuality
- Equipment operation know-how
- Waste disposal management
- Chemical-handling safety
- Sanitation practices
- Disinfection practices
- Supply inventory management
- Physical stamina
- Time management
- Verbal and written communication
- Record keeping
- Safe cleaning with chemicals
Timeline
Hostess /Restaurant Busser
Eggs Up Grill
06.2021 - 01.2025
Cleaning Contractor
Mary Scott Cleaning Company
01.2021 - 01.2026
No Degree - Associate in Science
Brunswick Community College
High School Diploma - Science, Math, English & Business
West Brunswick High School