Ashley Reed
Brownsville,TN
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
9
9
years of professional experience
Work History
RBT
Anderson Early Childhood Center
Brownsville, TN
01.2024 - Current
- Communicated effectively with families about their child's progress in therapy sessions.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Provided crisis intervention services when needed.
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Ensured safety of all individuals involved in the treatment process by implementing safety protocols.
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
RBT
Hopebridge Autism Therapy Center
Jackson, TN
07.2023 - 12.2024
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Influenced patients' behavior with interaction, counseling or instruction.
- Assisted patients improve social relationships and engagement.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Adapted treatment plans according to the changing needs of each individual client.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
Senior Operations Coordinator
Anthem Inc
Nashville, TN
08.2019 - 02.2022
- Processed medical records via fax.
- Resolved conflicts between different stakeholders in an effective manner.
- Complied with HIPAA rules and regulations.
- I explained the services and benefits to the referred patients.
- Trained new hires on customer service protocols.
- Collaborated with other corporate and field-based team members to ensure policy recipients are receiving exceptional service.
- Managed a high volume of outbound calls for prospective patients and scheduled initial home visits.
- Conducted a needs assessment analysis to find a plan tailored specifically for prospects.
Technical Representative
Asurion
Nashville, TN
09.2018 - 08.2019
- Provided technical support to customers via email, phone and remote access tools.
- Processed insurance and warranty claims on smart devices.
- Maintained knowledge of trending technical errors.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
Account Manager
Portfolio Recovery Associates
Jackson , TN
03.2016 - 08.2018
- Negotiated contracts with clients to maximize profitability.
- Maintained accurate records of all customer interactions in the CRM system.
- Enforced customer confidentiality and identity safety.
Education
Bachelor of Professional Studies - Health Administration
University of Memphis
Memphis, TN12-2018
Skills
- Vocational skills
- Group Instruction
- Individualized Education Plans
- Data Collection
- Transition planning
- Peer interaction
- Error Correction
- Social Skills Development
- Time Management
- Professionalism
- Behavioral Health
- Problem-Solving
- Adaptability and Flexibility
- Crisis Intervention
- Behavior Intervention Plans
- Medical records management
- Electronic medical records (EMR) systems
- Release of information
- HIPAA expert
- Document scanning
- Medical terminology
- Patient care assessments
- Insurance verification
Timeline
RBT
Anderson Early Childhood Center
01.2024 - Current
RBT
Hopebridge Autism Therapy Center
07.2023 - 12.2024
Senior Operations Coordinator
Anthem Inc
08.2019 - 02.2022
Technical Representative
Asurion
09.2018 - 08.2019
Account Manager
Portfolio Recovery Associates
03.2016 - 08.2018
Bachelor of Professional Studies - Health Administration
University of Memphis
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