Ashley Reynolds
Miami,FL
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 EMERGENCY DISPATCHER
City Of Miami Police Department
08.2023 - Current
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly
- Experienced in providing emotional support to callers during crisis situations
- Procient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment
- Expertise in accurately entering data into multiple databases while communicating with callers.
ADVISOR II TECHNICAL SUPPORT
Concentrix
06.2023 - 08.2023
- Answered inbound calls, chats and emails to facilitate customer service
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Documented and updated case notes for each customer and work order.
CUSTOMER SERVICE REPRESENTATIVE (Virtual)
Tru Green Chem Lawn Glenarm
02.2023 - 06.2023
- Made outbound calls to obtain account information
- Assisted customers in the benefits of the different lawn care plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
CUSTOMER SERVICE REPRESENTATIVE (Virtual)
Afni Inc, Verizon
01.2023 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Postal Support Employee (Seasonal)
United States Post Office
11.2022 - 12.2022
- Loaded letters into automated processing equipment and maintained continuous ow when feeding letters to be sorted
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers
- Operated mail processing equipment and manually sorted mail.
CITY CARRIER ASSISTANT
USPS
08.2022 - 11.2022
- Route all classes of mail in sequence of delivery along an established route
- Prepare and separate all classes of mail to be carried by truck to relay boxes along the route for subsequent delivery
- Deliver mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
CERTIFIED CORRECTIONAL OFFICER
FDOC
05.2018 - 08.2022
- Deescalated confrontations when they occur
- Led intake and processing of inmates by handling paperwork, searches, interviews, and ngerprinting
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Inspected cells and conducted random searches of common areas
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
CASHIER
Walmart
11.2012 - 05.2018
- Kept an accurate record of all transactions using cash registers or other points of sale systems
- Collected payment from customers for items purchased using cash, check, or credit card
- Scanned items' barcodes using a computer system to track inventory and prices
- Interacted with customers to provide information about products and services.
RECOVERY ASSOCIATE
Macy's
03.2011 - 12.2012
- Determined customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
- Retrieved additional merchandise at customers' request (i.e., retrieve merchandise from stockroom; pull merchandise to assist customers in the tting room)
- Developed new business and expand client base through in-store interaction, suggestive selling, and on-the-oor presence
- Assisted in inventory and markdown process, picking, packing, and shipping merchandise to fulll digital customer orders
- Returned items to correct location on sales oor following established display requirements for appearance
- Organized merchandise overstock on stockroom shelving.
Education
High School Diploma -
Miami Central High Schol
1781 NW 95TH ST Miami Fl 3314706.2011
Skills
- Clerical Support
- Technical Support
- Troubleshooting and Diagnosing
- Issue Research
- Technical Troubleshooting
- Outstanding Leadership Skills
- Strong Interpersonal Skills
- Payment Collection
- Complex Problem-Solving
- Data Entry
- Oral & Written Communication
- Multitasking Abilities
- Excellent Customer Service
- Procient with Microsoft Oce
Certification
FCIC/NCIC limited access certication
Timeline
911 EMERGENCY DISPATCHER
City Of Miami Police Department
08.2023 - Current
ADVISOR II TECHNICAL SUPPORT
Concentrix
06.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE (Virtual)
Tru Green Chem Lawn Glenarm
02.2023 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE (Virtual)
Afni Inc, Verizon
01.2023 - 03.2023
Postal Support Employee (Seasonal)
United States Post Office
11.2022 - 12.2022
CITY CARRIER ASSISTANT
USPS
08.2022 - 11.2022
CERTIFIED CORRECTIONAL OFFICER
FDOC
05.2018 - 08.2022
CASHIER
Walmart
11.2012 - 05.2018
RECOVERY ASSOCIATE
Macy's
03.2011 - 12.2012
High School Diploma -
Miami Central High Schol
FCIC/NCIC limited access certication