ASHLEY RICE

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

• Responsible for all aspects of patient processing within the program area including, but not limited to, check-in, check-out, appointment scheduling, payment collections, review of provider schedules and clerical support to the practice manager and department administrator.
• Assisted in training new Access Associates, ensuring consistent service standards across the department.
• Streamlined appointment scheduling processes for increased patient satisfaction.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

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• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Scheduled, coordinated and confirmed appointments and meetings.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.