Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ashley Rich

TAYLOR,MI

Summary

SR. Client communication Specialist with 6 years of diverse experience, including consumer, commercial and mortgage loans. Sales-oriented professional with initiative and knowledge to perform majority of loan processes without direct management support. Proven history of juggling multiple loans and priorities simultaneously with complete accuracy, efficiency and customer satisfaction. Customer-focused Loan Officer Assiant 6 years of experience supporting consumer mortgage loans, including conventional, adjustable-rate, FHA and VA. Key resource to management with exceptional knowledge of mortgage laws and regulations. Dedicated to balancing traditional methods with innovative advances for maximum customer and agency benefit.

Overview

6
6
years of professional experience

Work History

Mortgage Loan Officer Assistant

National Mortgage Home Loans
Troy, MI
08.2023 - 10.2023
  • Assisted Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
  • Outbound calls to potential clients
  • Scheduled appoints with myself or Loan officers for a call back
  • Verified all of the clients information to reassure correct client
  • Learned how to structure a loan
  • Vetted out the clients who were not interested or wrong client to transfer to ourLoan officers

Head Bartender

Hook and Reel
TAYLOR, MI
01.2023 - 04.2023
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Handled food orders from customers seated at the bar.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Senior Client Communication Specialist

Rocket Connections
Detroit, Michigan
04.2018 - 04.2023
  • Made outbound calls to clients and potential clients for Mortgage assistance
  • Advised on Rocket Mortgage programs available for each client
  • Scheduled appointments for call backs if Loan officers are unavailable
  • Inbound calls for the Specialty Campaign
  • During covid was pick to help with Foreberance program
  • Inbound calls to help clients impacted by Covid to enroll in the forbearance to save their homes
  • Took payments and scheduled payments for clients
  • In the mentor mentee program helping train ccs
  • Did outbound calls for other Mortgage companies and helped their clients with payments and getting set up correct programs that best fit them
  • Checked voicemails and did call back

Education

High School Diploma -

Harry S Truman High School
Taylor, MI
05.2005

Associate of Arts - Psychology

Wayne County Community College District
Detroit, MI

Skills

  • Cash Handling
  • Business Development
  • Banking
  • Schedule Management
  • Microsoft word
  • Microsoft outlook
  • Mocrosft teams
  • Five 9
  • BFG
  • Lola
  • CTI Dialing
  • The Dude program
  • Taking payments and scheduling payments
  • File Management
  • Data Collection
  • State law and guidelines for mortgages
  • Great people and phone skills
  • Quick learner
  • Handles change and fast [ace environments
  • Takes and gives feedback
  • Implement all feedback given

Affiliations

  • Mentor mentee program
  • Hand selected for pilot programs

Accomplishments

  • 2021 coin winner for being top 3 in the Company At Rocket connections

Timeline

Mortgage Loan Officer Assistant

National Mortgage Home Loans
08.2023 - 10.2023

Head Bartender

Hook and Reel
01.2023 - 04.2023

Senior Client Communication Specialist

Rocket Connections
04.2018 - 04.2023

High School Diploma -

Harry S Truman High School

Associate of Arts - Psychology

Wayne County Community College District

Similar Profiles

CREATE PROFILE
Ashley Rich