Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Richter

Mansfield

Summary

Skilled in customer service with background as Customer Service Captain. Experience includes managing teams, resolving customer complaints and implementing service improvement strategies. Strong leadership skills, adept at training staff and promoting a culture of excellent customer service. Have proven ability to boost team morale and productivity while enhancing overall customer satisfaction in previous roles.

Overview

6
6
years of professional experience

Work History

Customer Service

The Home Depot Inc
Ontario
04.2025 - Current
  • Developed strategies for improving customer service initiatives.
  • Developed strategies for improving customer service standards.
  • Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
  • Answered incoming calls and provided customer service.
  • Provided excellent customer service during meal times.
  • Greeted clients and provided exceptional customer service.

Cashier

Burger King
Mansfield
11.2020 - 04.2021
  • Issued receipts, refunds, credits or change due to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Customer Service Cashier

Wendys Fast Food
Mansfield
10.2019 - 11.2020
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Operated cash registers to process payments for goods and services.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Education

High School Diploma -

Madison Comprehensive High School
Mansfield
01-2021

Skills

  • Customer service
  • Cash handling
  • Point of sale
  • Inventory management
  • Team supervision
  • Time management
  • Attention to detail
  • Customer service experience

Timeline

Customer Service

The Home Depot Inc
04.2025 - Current

Cashier

Burger King
11.2020 - 04.2021

Customer Service Cashier

Wendys Fast Food
10.2019 - 11.2020

High School Diploma -

Madison Comprehensive High School

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