Ashley Ridley
Louisville,KY
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
UPS
08.2024 - Current
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracking package volume, ensuring that sorting and loading goals are met.
- Overseeing package handlers and sorters, ensuring they follow safety protocols and work efficiently.
Part Time Training Supervisor
UPS
01.2022 - Current
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
Walmart Online Grocery Personnel
Walmart
06.2020 - 11.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
Customer Service Representative
Malibu Jacks
03.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Data Science - Data Analytics
Bellarmine University
Louisville, KY05.2025
High School Diploma -
Louisville Male High School
Louisville, KY05.2021
Skills
- Problem solving
- Python
- Data visualization
- Project planning
- Machine learning
- Project management
- Coaching and Mentoring
- Team Training
- Verbal and written communication
- Data analysis
- Performance monitoring
- Management
Timeline
Operations Supervisor
UPS
08.2024 - Current
Part Time Training Supervisor
UPS
01.2022 - Current
Walmart Online Grocery Personnel
Walmart
06.2020 - 11.2021
Customer Service Representative
Malibu Jacks
03.2019 - 08.2020
Data Science - Data Analytics
Bellarmine University
High School Diploma -
Louisville Male High School
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