Ashley Riege
Londonderry,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Chillicothe, Ohio
09.2018 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Order various stock for department.
- Managed inventory and supplies to ensure materials were available when needed.
Pharmacy Technician /Customer Service Desk Associate
Wal-Mart Supercenter
Waverly, Ohio
06.2010 - 09.2019
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received payment from customers and processed credit card transactions when necessary.
- Verified accuracy of medication labels before they were dispensed to customers.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Processed returns and exchanges according to company policies.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
Team Member
KFC Taco Bell
Rosemount, Ohio
12.2006 - 12.2010
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Monitored expiration dates on food items for freshness assurance.
Education
High School Diploma -
Waverly High School
Waverly, OH05-2009
Some College (No Degree) -
Shawnee State University
Portsmouth, OHPharmacy Technician -
Pike County Career Technology Center
Piketon, OHSkills
- Customer Service
- Focused on customer satisfaction
- Insurance Billing
- Prescription Filling
- HIPAA
- Check processing
- Guest Services
- Customer inquiries
- Positive and professional
- Research ability
References
References available upon request.
Timeline
Customer Service Manager
Hobby Lobby
09.2018 - Current
Pharmacy Technician /Customer Service Desk Associate
Wal-Mart Supercenter
06.2010 - 09.2019
Team Member
KFC Taco Bell
12.2006 - 12.2010
High School Diploma -
Waverly High School
Some College (No Degree) -
Shawnee State University
Pharmacy Technician -
Pike County Career Technology Center