Ashley Riehl
Marion,IA
Summary
Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Motivated seeking full time employment. Deep knowledge in medical terminology, anatomy and physiology, ICD-10, CPT, HCPCS, billing, data entry, communication and other administrative tasks. Awaiting my AAPC CPC exam date to receive my certification.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/ Billing
In The Cut Lawncare
2022.08 - Current
- Assisted customers in navigating company website and improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
YMCA Child Watch
YMCA
2022.06 - 2022.09
- Utilized positive reinforcement methods to celebrate achievements or good behavior exhibited by the attending children.
- Assisted in maintaining a clean, organized, and safe space for children through daily tasks and routine checks.
- Liaised with parents and guardians to discuss child progress.
- Provided support and guidance to children in conflict resolution.
- Implemented daily routines and activities to stimulate and engage children.
Salon Owner/Operator
Purple Salon & Spa
2008.10 - 2018.03
- Performed statistical analyses to gather data for operational and forecast team needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Professional Medical Coder
Kirkwood Community College
Cedar Rapids, IA01.2024
High School Diploma -
Wilson Area High School
Easton, PA06.2005
Cosmetology
The Career Institute of Technology
Easton06.2005
Skills
- Reading Comprehension
- Clinical Documentation Review
- Leadership Qualities
- Protected Health Information
- Medical Translation
- Procedural coding accuracy
- Information Sourcing
- ICD-10 Coding
- CPT
- HCPCS
- Understanding medical terminology in many practice areas.
- Administrative Support
- Compliance and regulatory knowledge
- Strong understanding of anatomy and physiology
Timeline
Customer Service Representative/ Billing
In The Cut Lawncare
2022.08 - Current
YMCA Child Watch
YMCA
2022.06 - 2022.09
Salon Owner/Operator
Purple Salon & Spa
2008.10 - 2018.03
Professional Medical Coder
Kirkwood Community College
High School Diploma -
Wilson Area High School
Cosmetology
The Career Institute of Technology
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