Ashley Riherd
Human Resources Graduate
Winter Garden,FL
Summary
Enthusiastic, Outgoing, detail-oriented Human Resources graduate with a strong background in hospitality and customer service and performance in high-stress environments. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Hot Prep Cook
Orlando Health – Arnold Palmer Hospital
01.2020 - 01.2021
- Prepares and serves food and meals in accordance with planned menus, recipes, portions, temperature control procedures, and facility policies.
- Maintains kitchen hygiene to both health department and hospital standards.
Lead Cook
Renaissance Orlando at Seaworld
2018 - 2020
- Supported leadership of team of 15 to ensure completion of prep lists and execution of events; listened and responds appropriately to the concerns and issues.
- Worked with supervisors and management to address and resolve issues, including but not limited to interpersonal conflict, potentially hazardous situations, and guest complaints.
- Completed “Leadership in Motion” training, which focuses on employee relations, conflict resolution, hiring and interviewing, and training/learning styles.
Administrative Assistant
Renaissance Orlando at Seaworld
08.2019 - 12.2019
- Verified timekeeping records using KRONOS software and handled any discrepancies with employees.
- Maintained payroll information for Food & Beverage department by calculating, collecting and entering data, including applying PTO/sick leave requests, distribution of tip pools and closing timecards for temporary workers used from Staffing Agencies
- Drafted menus, professional memos, letters and marketing materials for the department.
Cook
Renaissance Arlington Capital View
Arlington, Virginia
2013 - 2018
- Met production requirements of both hot and cold food of high quality and consistency for events; both buffets and plated dinners.
- Practiced good time management skills by working as part of a team to prepare food for multiple parties with various start times, sizes and menus.
- Recommended menu items for new dish development, holidays, special events and promotions.
Server/Bartender
Chili’s Bar and Grill
Fairfax, Virginia
2008 - 2012
- Handled Guest complaints by actively listening, acting on, and reporting problems to ensure satisfaction.
- Trained new servers, hosts and bartenders as Lead Trainer.
- Acted as Store Captain for annual St.Jude Children's Hospital Fundraiser from 2009-2011, planning events and initiatives that lead to the store reaching fundraising goals each year.
Administrative Assistant
Batman Construction Corporation
Ashburn, Virginia
2005 - 2008
- Worked directly for company's CEO, handling schedules, phone calls and e-mails, assisted accounting and payroll by entering time cards, invoices and other statements into accounting software.
- Redesigned filing system to increase efficiency in finding materials related to current projects.
- Organized events and meetings for company's philanthropic initiatives, including a high-dollar fundraiser for a homeless shelter that invited many politicians and other local figures.
Education
Master of Science - Human Resources
University of Maryland Global Campus
09.2017 - 05.2020
Bachelor of Science - Business Management
George Mason University
09.2005 - 05.2009
Skills
Timekeeping
Timeline
Hot Prep Cook
Orlando Health – Arnold Palmer Hospital
01.2020 - 01.2021
Administrative Assistant
Renaissance Orlando at Seaworld
08.2019 - 12.2019
Master of Science - Human Resources
University of Maryland Global Campus
09.2017 - 05.2020
Bachelor of Science - Business Management
George Mason University
09.2005 - 05.2009
Administrative Assistant
Batman Construction Corporation
2005 - 2008
Server/Bartender
Chili’s Bar and Grill
2008 - 2012
Cook
Renaissance Arlington Capital View
2013 - 2018
Lead Cook
Renaissance Orlando at Seaworld
2018 - 2020
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