Ashley Rivas
Houston,TX
Summary
Dedicated, results driven, and adaptable luxury sales professional with a proactive attitude that enhances the ability to learn quickly. A leader who demonstrates high level business acumen, delivers results through employee development and mentorship. Strong work ethic and effective communication skills including client engagement by building genuine relationships and creating long term client retention. Strategic mindset to deliver operational efficiencies with having all competencies top of mind. Eager to contribute to a dynamic team at both a leadership and sales level in order to support organizational goals. Self-motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
Work History
Store Manager
Coach Galleria
Houston, TX
02.2022 - Current
- Understand organizational objectives and make decisions that align with company priorities and values.
- Manages sale strategies, initiatives and growth across all categories; communicate goals to the team; track store’s performance and achieve sales.
- Hold management team accountable for personal productivity and management contribution.
- Develop clienteling strategies, implement and monitor over time, to achieve business goals and objectives in partnership with market manager.
- Understand changes in market with potential impact on business performance and supports the execution of sales strategies and tactics.
- Develop team to build long-term relationships with clients driving business; including relationships with team.
- Take initiative; with a high level of ownership and accountability for results of self and others.
- Ensure all daily tasks are completed without negatively impacting service of Coach standards.
- Welcome feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
- Empower others by creating enthusiasm and positivity for a shared vision and mission.
- Deliver weekly touch bases to team members and managers; sharing their successes and opportunities.
- Ensure team is aware of their client survey scores and acknowledges all successes and opportunities.
- Provide feedback during touch bases and generate an attainable action plan with individual associate.
- Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Assistant Manager
Coach Galleria
Houston, TX
09.2019 - 02.2022
- Demonstrated managerial courage in order to provide current, direct and actionable feedback to team members.
- Developed strategies for motivating staff members and improving morale within the organization.
- Resolved customer complaints and inquiries promptly and professionally.
- Conducted regular team Chat In's to discuss goals, objectives, and strategies for success prior to engaging in business on a daily basis.
- Focused on meeting the personal needs of customers, including gaining trust and respect for continued business partnership.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Accessories Team Sales Lead
Louis Vuitton Galleria
Houston, TX
03.2017 - 08.2019
- Maintained and enhanced visual aesthetics on a monthly basis.
- Analyzed monthly individual sales and department growth sales.
- Specialized in detail oriented accessories trainings with team members.
- Accomplished and drove clienteling monthly goals by growing a strong client base.
- Delivered exceptional voice survey scores on a monthly basis by generating genuine client relationships.
- Reputable sales lead generating the following: Top 15 in fragrances sells in the Americas geo-location, top performer in accessories sales both in units and dollars quantities.
- Collaborated with other fragrance team members to drive sales in the first pop-up shop in Houston; independently generated a total sales quantity of 106 fragrances in the month of December.
Lead Sales Associate
BCBGMAXAZRIA La Plaza
Mcallen, TX
06.2016 - 03.2017
- Responsible for executing the set up of monthly floor set arrangements.
- Handled registers and set daily planners.
- Managed client engagement on a daily basis.
- Deliverance of exceptional customer service while hosting events to drive results.
- Managed monthly sales ledgers.
- Accomplished monthly and weekly goals.
- Engaged in continuous product knowledge through digital newsletter in order to enhance the selling ceremony.
Stylist
Michael Kors La Plaza
McAllen, TX
11.2013 - 06.2016
- Provided personal consultations to determine clients' styling needs and preferences.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Advised clients on proper care techniques for garments and accessories.
- Provided excellent customer service to ensure client satisfaction.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
Skills
- Resolving performance issues
- Communication and coaching on the spot
- Recruiting, interviewing and onboarding new talent
- Business acumen
- Forecasting, and planning to drive business results
- Problem-solving
- Teamwork and relationship building
- Proficient in English and Spanish Languages
References
- Andrea Vasquez, Market Manager, Coach Houston Galleria, 956-746-7413
- Glendy Esquivel, Shop Manager, BCBG MAXAZRIA, 956-563-9474
- Adriana Pena, Assistant Shop Manager, BCBG MAXAZRIA, 956-884-9514
- Jason Lerma, Manager, Louis Vuitton, 210-422-6532
Timeline
Store Manager
Coach Galleria
02.2022 - Current
Assistant Manager
Coach Galleria
09.2019 - 02.2022
Accessories Team Sales Lead
Louis Vuitton Galleria
03.2017 - 08.2019
Lead Sales Associate
BCBGMAXAZRIA La Plaza
06.2016 - 03.2017
Stylist
Michael Kors La Plaza
11.2013 - 06.2016