Ashley Rivera
San Pablo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker looking To maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courier
Uber Eats
10.2021 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Caregiver
Roxanna Family Home Care
12.2020 - 10.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Cashier
Shell Gas Station
09.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Hostess/Server
Kings Famous Pizza
02.2012 - 01.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Manager
Roses Dept Store
01.2012 - 01.2015
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
GED Testing
Erie, PASkills
- Logistics and Transportation
- Adaptability
- Package Pickup and Delivery
- Attention to Detail
- Business Processes and Procedures
- Working Independently
- Professionalism
- Customer Service
- Performance Improvement
- Time Management
- Problem-Solving
- Document Management
Certification
First Aid&CPR
Timeline
Courier
Uber Eats
10.2021 - Current
Cashier
Shell Gas Station
09.2021 - 04.2022
Caregiver
Roxanna Family Home Care
12.2020 - 10.2022
Hostess/Server
Kings Famous Pizza
02.2012 - 01.2015
Customer Service Manager
Roses Dept Store
01.2012 - 01.2015
GED -
GED Testing