Ashley Rivera
Fort Smith,AR
Summary
Proven leader with a track record of enhancing member satisfaction at Arkansas Best Federal Credit Union through effective communication and problem-solving skills. Excelled in high-volume recruitment at Walmart, ensuring 100% compliance with labor laws. Skilled in data entry and emotional intelligence, I drive results and foster team growth.
Overview
11
11
years of professional experience
Work History
Member Servies
Arkansas Best Federal Credit Union
Fort Smith, AR
06.2023 - Current
- Answers questions related to accounts, including balances, payoffs, and online banking.
- Enhances member satisfaction by addressing concerns promptly, and by providing personal assistance.
- Educates members and staff on how to properly use and research mobile software.
- Completes contract forms, records details of inquiries, and accurately concludes all transactions.
Human Resources Coordinator
Walmart Home Office
Bentonville, AR
03.2014 - 06.2018
- Led high volume recruitment and onboarding projects over several departments.
- Maintained employee records by administering and updating employee evaluations for upper store management.
- Consulted with county, state, and federal labor regulations to ensure 100% compliance of the company and of the employee.
- Coordinated training programs, virtually, for all open positions as assigned by human resources manager.
Education
High School Diploma -
Southside High School
Fort Smith, AR05-2006
Skills
- Date entry proficiency
- Problem solving
- Effective communication skills
- Organizational skills
- Analytical and data-driven thinking
- Time management
- Leadership skills
- Conflict resolution
- Emotional intelligence
Timeline
Member Servies
Arkansas Best Federal Credit Union
06.2023 - Current
Human Resources Coordinator
Walmart Home Office
03.2014 - 06.2018
High School Diploma -
Southside High School
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