Stephanie Rangel
Converse
Summary
Experienced Patient Services Rep Site Leader skilled in managing high-volume patient check-ins and specimen handling. Known for training teams to improve performance and developing workflows that enhance efficiency and reduce turnaround times with compassion and an eye for detail.
Overview
18
18
years of professional experience
Work History
Patient Servies Rep Site Leader
Quest Diagnostics Lab, Patient Services
Live Oak, TX
02.2014 - Current
- Manage patient check-in processes to streamline service delivery and enhance patient experience.
- Coordinate specimen collection and handling procedures, ensuring compliance with safety protocols and guidelines at a busy patient service center.
- Train new staff on operational procedures and customer service best practices to improve team performance.
- Develop workflows for efficient processing of lab orders, reducing turnaround times for patients and providers.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learn and followed all organizational policies and procedures to maintain safe and professional working environments.
- Greet patients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Phlebotomist
LabCorp
San Antonio, TX
02.2009 - 02.2014
- Collected blood samples from patients using established procedures and safety protocols at a busy client by myself to include pediatric to geriatric patients. (Communicare Clinic)
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Maintained cleanliness and organization of phlebotomy area to promote patient safety and comfort.
- Trained junior staff in proper venipuncture techniques and patient interaction skills.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
University Health Hospital
San Antonio, TX
03.2008 - 02.2009
- Collected blood samples from patients using established procedures and safety protocols ranging up to 100 patients daily.
- Implemented best practices to reduce patient wait times during sample collection processes.
- Monitored inventory levels of supplies, ensuring availability for efficient operations.
- Collaborated with healthcare providers to facilitate seamless patient referrals and follow-ups.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
High School Diploma -
San Antonio College of Medical And Dental Assistants
San Antonio, TXSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Client services
Languages
English
Professional Working
Timeline
Patient Servies Rep Site Leader
Quest Diagnostics Lab, Patient Services
02.2014 - Current
Phlebotomist
LabCorp
02.2009 - 02.2014
Phlebotomist
University Health Hospital
03.2008 - 02.2009
High School Diploma -
San Antonio College of Medical And Dental Assistants