Ashley Roark
Lincoln,NE
Summary
Dynamic leader with a proven track record at Sprouts Farmers Market, enhancing customer satisfaction and streamlining inventory processes. Skilled in staff management and problem-solving, adept at fostering team collaboration and driving retail management excellence. Demonstrates a strong blend of customer engagement and order management, significantly improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Vitamin Department Manager
Sprouts Farmers Market
02.2017 - 08.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Medical Receptionist
Denver Health Hospital
08.2016 - 02.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Assistant Vitamin Manager
Sprouts Farmer Market
07.2010 - 07.2016
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
- Stayed current on industry trends and emerging products to keep our selection fresh and relevant for customers'' evolving needs.
- Improved store sales through effective product merchandising and strategic display organization.
- Assisted customers with special requests or concerns, resolving issues promptly and professionally.
Education
Certificate - Phlebotomy
Pima Medical Institute
Tucson, AZ07.2004
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Customer Engagement
- Extensive Vitamin Product Knowledge
- Order Management
- Employee Scheduling
- Product restocking
Timeline
Vitamin Department Manager
Sprouts Farmers Market
02.2017 - 08.2024
Medical Receptionist
Denver Health Hospital
08.2016 - 02.2017
Assistant Vitamin Manager
Sprouts Farmer Market
07.2010 - 07.2016
Certificate - Phlebotomy
Pima Medical Institute
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