Ashley Roberts
Carriere,MS
Summary
Results-driven Claims Supervisor with extensive experience in mentoring teams, ensuring compliance, and optimizing claims processes. Skilled in analyzing performance metrics, implementing strategies for improvement, and fostering exceptional customer service and cultures. Adept at claims management, dispute resolution, and driving operational efficiency through leadership and critical thinking.
Overview
15
15
years of professional experience
Work History
Claims Supervisor
Progressive
Gulfport, MS
07.2021 - Current
- Supervised and mentored team of adjusters managing unrepresented bodily injury claims, reviewing settlement recommendations for accuracy.
- Ensured compliance with company policies, state regulations, and best practices in claims handling.
- Mentored peer leaders across several states, providing guidance on best practices, process optimization, and strategic decision-making to enhance claims handling efficiency and team performance.
- Addressed escalated customer concerns, fostering a customer-focused approach and promoting exceptional service.
- Monitored team performance metrics, analyzing trends to implement strategies enhancing efficiency.
- Prepared and presented performance reports utilizing data insights to drive operational improvements.
- Facilitated training on claims processes, negotiation strategies, and compliance requirements for team development.
- Collaborated with cross-functional teams to streamline workflows in alignment with company goals.
- Analyzed customer experience data for state reporting, identifying trends and developing actionable improvement strategies.
- Served as a mentor to claims representatives interested in leadership roles, offering career development guidance, coaching on leadership skills, and preparing them for future advancement opportunities.
Commercial Claims Adjuster
Progressive
Gulfport, MS
06.2019 - 07.2021
- Managed high-volume caseload of complex commercial injury claims across multiple states, ensuring compliance with state laws.
- Analyzed medical records and accident reports to assess claim value and determine settlement strategies.
- Evaluated claims with bodily injury exposures up to $75,000, focusing on optimal resolution.
- Maintained detailed documentation to adhere to company policies and state regulations for audit readiness.
- Provided mentorship to peers in multi-state claims handling and complex injury evaluations.
Claims Generalist Associate
Progressive
Covington, LA
01.2017 - 06.2019
- Conducted thorough investigations to determine liability and claim value.
- Delivered exceptional customer service while maintaining compliance with state regulations and company standards.
- Managed Louisiana claims, including fixed property damage and DOV claims, ensuring timely and accurate settlements.
- Assisted with onboarding and training new claims representatives, sharing expertise in claims handling, systems, and best practices to ensure a smooth transition.
Director of Operations
Cajun Encounters, LLC, dba, Audubon Limousine
New Orleans, Louisiana
01.2011 - 01.2017
- Directed daily operations, managing a team of dispatchers, receptionists, and drivers to ensure seamless service delivery, and operational efficiency.
- Analyzed sales, financial performance, and production components to identify growth opportunities and optimize business operations.
- Developed and implemented company-wide training programs and standardized processes across multiple locations to improve team performance.
- Oversaw marketing and branding strategies, including web and relationship marketing, to drive customer engagement and business growth.
- Managed financial operations using QuickBooks, including billing, payroll, and accounts receivable/payable, ensuring accurate reporting and compliance.
Education
Bachelor of Science - Business Administration And Management
William Carey University
Biloxi12-2012
Associate of Applied Science - Marketing And Management
Pearl River Community College
Poplarville, MS12-2010
Skills
- Data analysis
- Leadership & Team Development
- Strategic decision making
- Strong interpersonal and communication skills
- Proficient in claims management software and Microsoft Office
References
References available upon request.
Timeline
Claims Supervisor
Progressive
07.2021 - Current
Commercial Claims Adjuster
Progressive
06.2019 - 07.2021
Claims Generalist Associate
Progressive
01.2017 - 06.2019
Director of Operations
Cajun Encounters, LLC, dba, Audubon Limousine
01.2011 - 01.2017
Bachelor of Science - Business Administration And Management
William Carey University
Associate of Applied Science - Marketing And Management
Pearl River Community College
Similar Profiles
Alexis RoughtAlexis Rought
Agency Service Representative at ProgressiveAgency Service Representative at Progressive
Earline ThomasEarline Thomas
Claims Phone Resolution Specialist at ProgressiveClaims Phone Resolution Specialist at Progressive
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
Ray LeBlancRay LeBlanc
Service Director at Xtreme Nissan/ CDJRService Director at Xtreme Nissan/ CDJR