Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashley Roberts, MBA

Operations Leader
Fort Smith,AR

Summary

MBA-trained operations leader with 10+ years of progressive experience in the dental industry, including a proven track record at Marquee Dental Partners LLC. Combines a background in psychology with deep operational expertise to lead teams, optimize workflows, and improve both patient and customer satisfaction. Spearheaded the successful opening of a new dental office, overseeing the project from planning through launch—managing timelines, staffing, systems implementation, and vendor coordination. Skilled in performance reporting, KPI tracking, and cross-functional project execution, with a strong focus on data-driven decision-making and continuous improvement. Known for streamlining processes that enhance efficiency, accountability, and profitability—experience that translates seamlessly into fast-paced, customer-focused environments.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Senior Operations Manager

Marquee Dental Partners LLC.
01.2020 - Current
  • Led daily operations, ensuring efficiency and compliance across multiple dental practices through the implementation of standardized protocols.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Trained and mentored staff on operational procedures, fostering a culture of continuous improvement and enhancing team performance.
  • Increased profit by 5% by streamlining operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Streamlined inventory management by coordinating with hygienists and front office staff, resulting in reduced overstock and supply waste.
  • Implemented cost-control measures through strategic vendor negotiations, contributing to overall budget adherence while maintaining quality service levels.
  • Oversaw the operational planning and buildout of a de novo dental office, ensuring timely execution, cost control, and regulatory compliance.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed and implemented detailed schedules for construction, licensing, hiring, and equipment setup during the launch of a new dental facility.

Accounts Receivable Manager

New Health Dental
01.2018 - Current
  • Processed an average of 20 insurance claims per day, ensuring timely reimbursement, reducing claim denials, and supporting revenue cycle performance. Managed end-to-end accounts receivable processes, ensuring timely invoicing and collections to optimize cash flow.
  • Developed and implemented streamlined procedures for account reconciliations, reducing discrepancies and improving accuracy in financial reporting.
  • Led a team of five staff members, providing training on best practices in collections and dispute resolution to enhance team performance.
  • Utilized advanced accounting software to track receivables and generate detailed aging reports, facilitating proactive follow-up with clients.

Dental Assistant

New Health Dental
07.2014 - Current
  • Assisted dentists during procedures by preparing instruments, ensuring a sterile environment, and providing necessary tools to facilitate efficient patient care.
  • Educated patients on oral hygiene practices and post-procedure care to promote better dental health outcomes and improve patient compliance.
  • Managed appointment scheduling and coordinated patient flow to optimize the use of office resources and minimize wait times for patients.
  • Maintained accurate patient records by updating charts with treatment notes, x-rays, and billing information, ensuring compliance with health regulations.
  • Monitored inventory levels of dental supplies and equipment for three offices , placing orders as necessary to ensure availability for daily operations without disruption.
  • Trained new staff on office protocols, equipment handling, and patient interaction techniques to enhance team efficiency and service quality.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

Education

MBA - Accounting And Finance

Louisiana State University
Shreveport, LA
05.2001 -

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
05.2001 -

Skills

  • Operational efficiency management
  • Problem-solving
  • Skilled in MS Office tools
  • Performance reporting
  • KPI tracking
  • Marketing

  • Production
  • Project management abilities
  • Data evaluation
  • Project leadership
  • Performance monitoring
  • Business administration

Accomplishments

  • Collaborated with a cross-functional team of 10 plus in the development of a De Novo dental office in Fort Smith, Arkansas.
  • Oversaw the renovation and pre-opening actives, including vendor coordination, equipment set-up, marketing, supplies, and patient onboarding.
  • Conducted a financial analysis of hygiene staffing and compensation, uncovering a misalignment between production and pay structure; recommended and supported a strategic headcount reduction that improved operational efficiency and increased contribution to the bottom line.
  • Exceeded company goal by achieving a 22% facility site contribution in April 2025, surpassing the 20% target set in January through focused operational improvements.

Certification

Veterans at Work Certification, SHRM Foundation- Issued August 17, 2024

Timeline

Lean Six Sigma White Belt

08-2025

Veterans at Work Certification, SHRM Foundation- Issued August 17, 2024

08-2024

Senior Operations Manager

Marquee Dental Partners LLC.
01.2020 - Current

Accounts Receivable Manager

New Health Dental
01.2018 - Current

Dental Assistant

New Health Dental
07.2014 - Current

MBA - Accounting And Finance

Louisiana State University
05.2001 -

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University
05.2001 -
Ashley Roberts, MBAOperations Leader
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