Ashley Robinson
Federalsburg,MD
Summary
Experienced healthcare leader skilled in practice management, clinical supervision, and patient-centered care. Proven track record of optimizing operations, improving financial performance, and leading multidisciplinary teams. Demonstrated ability to enhance efficiency, enforce policies, and foster collaborative environments. Committed to driving operational excellence in physician practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
University of Maryland Shore Medical Group
03.2022 - Current
- Company Overview: Women’s Health, Easton, MD
- Oversee the operational management of five practice sites spanning five counties, managing a team of 43 direct reports
- Ensure cost-effective, high-quality patient care while strategizing for continued financial and operational growth
- Drive facility’s strategic plans, operational goals, and long-term improvements
- Facilitate communication among physicians, staff, and administration to promote collaboration and teamwork
- Develop, implement, and enforce policies and procedures for daily practice operations
- Mediate conflicts and address staff, patient, and physician concerns to enhance workplace efficiency and patient satisfaction
- Partner with leadership to ensure optimal staffing, training, and professional development
- Manage financial budgets, control resource utilization, and oversee revenue cycle operations for effective billing and claims management
- Ensure regulatory compliance, maintain CLIA certification, and oversee facility maintenance
Clinical Supervisor
University of Maryland Shore Medical Group
12.2019 - 03.2022
- Company Overview: Shore Women’s Health, Easton, MD
- Led monthly clinical meetings and implemented new workflows to enhance patient care and operational efficiency
- Supervised clinical staff, ensuring optimal staffing levels and adherence to healthcare protocols
- Provided patient education on gestational diabetes management, labor preparation, and prenatal care
- Assisted in minor office procedures, administered medications, and performed venipuncture
- Collaborated with physicians and office management to improve clinical workflows
- Shore Women’s Health, Easton, MD
Registered Nurse
University of Maryland Shore Medical Group
09.2016 - 12.2019
- Delivered patient education on diabetes management and prenatal care
- Assisted physicians in in-office procedures, medication administration, and maternal-fetal monitoring
- Conducted telephone triage and ensured seamless communication between patients and medical staff
Registered Nurse
Eastern Shore Pediatrics LLC
07.2016 - 12.2018
Licensed Practical Nurse
University of Maryland Community Medical Group
01.2014 - 09.2016
Licensed Practical Nurse/Office Supervisor
Eastern Shore Pediatrics LLC
12.2012 - 07.2016
Education
Master of Science - Nursing Leadership in Education
Wilmington University
05.2022
Bachelor of Science - Nursing
Wilmington University
12.2018
Associate of Science Degree - Nursing
Chesapeake College MGW Nursing Program
05.2016
Licensed Practical Nursing Program -
Eastern Shore Community College
08.2011
Skills
- Healthcare Operations & Practice Management
- Leadership & Staff Development
- Budgeting & Financial Oversight
- Regulatory Compliance & Quality Assurance
- Patient Education & Advocacy
- Conflict Resolution & Mediation
- Electronic Health Records (EHR) Management
- Strategic Planning & Process Improvement
- Physician & Staff Collaboration
Certification
- Registered Nurse (RN), Maryland, 03/01/26
- CPR Basic Life Support (BLS), 03/01/25
Affiliations
- American Nurses Association
- Maryland Nurses Association
- Sigma Theta Tau International Honor Society of Nursing (STTI)
Credentials
MSN, RN
Timeline
Practice Manager
University of Maryland Shore Medical Group
03.2022 - Current
Clinical Supervisor
University of Maryland Shore Medical Group
12.2019 - 03.2022
Registered Nurse
University of Maryland Shore Medical Group
09.2016 - 12.2019
Registered Nurse
Eastern Shore Pediatrics LLC
07.2016 - 12.2018
Licensed Practical Nurse
University of Maryland Community Medical Group
01.2014 - 09.2016
Licensed Practical Nurse/Office Supervisor
Eastern Shore Pediatrics LLC
12.2012 - 07.2016
Bachelor of Science - Nursing
Wilmington University
Associate of Science Degree - Nursing
Chesapeake College MGW Nursing Program
Licensed Practical Nursing Program -
Eastern Shore Community College
Master of Science - Nursing Leadership in Education
Wilmington University
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