ANTONNETTE HEWITT
Mount Vernon
Summary
Strategic healthcare operations leader with over 10 years of experience in program management and operational leadership. Expertise in optimizing workflows, enhancing compliance, and managing cross-functional teams in high-volume clinical settings. Strong ability to integrate clinical insights with operational strategies, driving improvements in patient access, efficiency, and quality outcomes.
Overview
13
13
years of professional experience
Work History
Operations Manager
Icahn School of Medicine at Mount Sinai
New York
09.2021 - Current
- Lead operational management for a high-volume mobile prostate cancer screening program serving communities across New York, New Jersey, and Westchester County.
- Directed operations for a regional mobile health program serving 8,000+ patients annually across underserved communities
- Oversaw clinical operations, staff performance, patient engagement initiatives, compliance, logistics, and program growth strategy to enhance service delivery and operational efficiency.
- Increased prostate cancer screening participation by 98% year-over-year through targeted outreach and operational expansion
- Improved team productivity by 92% through workflow redesign, onboarding enhancements, and accountability measures
- Accelerated turnaround times by 92%, improving provider responsiveness and patient care coordination
- Reduced specimen tracking and processing errors by 25% through implementation of a quality-control tracking system
- Achieved zero compliance deficiencies during audits through strengthened operational controls and oversight
- Reduced operational and supply costs by 56% through vendor negotiations and supply chain optimization
- Increased patient satisfaction scores by 90% through improved communication and patient-centered follow-up protocols
- Department of Urology | New York, NY
Medical Assistant | Graduate Nurse | Clinical Support Roles
01.2013 - 01.2021
- Led patient education initiatives that improved treatment understanding and adherence
- Coordinated COVID-19 testing operations and ensured compliance with reporting requirements during pandemic response
- Led patient education initiatives, enhancing treatment understanding and adherence among diverse patient populations
- Supported advanced urological and diagnostic procedures, contributing to efficient patient flow in high-volume healthcare environments
- Built extensive frontline healthcare experience across clinical, administrative, and patient care settings.
Clinical Manager
Sharma & Sharma Medical PLLC
Mount Vernon
03.2018 - 04.2020
- Managed daily clinical and administrative operations for busy medical practice, supporting patient care, revenue performance, and operational efficiency.
- Oversaw front-office and back-office operations, ensuring smooth patient flow and effective practice management.
- Managed billing, coding, and revenue cycle operations, enhancing reimbursement accuracy and minimizing claim delays.
- Supported strategic operational planning to meet financial and patient care objectives
- Supervised home care coordination services for bedbound patients while ensuring regulatory compliance
- Improved communication between providers, patients, and administrative teams to enhance patient experience
Clinical Supervisor
Westside Medical PC
Mount Vernon
02.2017 - 01.2019
- Supervised clinical support staff and coordinated administrative operations to maintain efficient workflow in fast-paced medical environment.
- Managed staffing schedules and payroll reporting to ensure smooth daily clinical operations.
- Oversaw insurance authorizations and reimbursement processes to minimize denied claims.
- Managed insurance authorizations and reimbursement processes to ensure timely claims processing.
- Assisted with workflow improvements that enhanced operational efficiency and staff coordination
Education
Master of Science - Health Administration
Capella University
Minneapolis, MNBachelor of Science - Health Administration
Capella University
Minneapolis, MNClinical & Administrative Medical Assistant Program -
New Age Training
New York, NYSkills
- Healthcare Operations & Practice Management
- Program & Clinical Operations Leadership
- Revenue Cycle Management & Billing Oversight
- KPI Development & Performance Optimization
- Quality Assurance & Operational Readiness
- Process Improvement & Workflow Redesign
- Regulatory Compliance & Risk Mitigation
- Strategic Planning & Program Expansion
- Patient Experience & Community Engagement
- Vendor Management & Cost Reduction
- Healthcare Technology Integration
- EMR/EHR Systems: Epic
- Electronic Health Records Management
- Healthcare Data Management
- Patient Data Analytics
- Clinical Workflow Optimization
- Staff Leadership, Coaching & Retention
Timeline
Operations Manager
Icahn School of Medicine at Mount Sinai
09.2021 - Current
Clinical Manager
Sharma & Sharma Medical PLLC
03.2018 - 04.2020
Clinical Supervisor
Westside Medical PC
02.2017 - 01.2019
Medical Assistant | Graduate Nurse | Clinical Support Roles
01.2013 - 01.2021
Master of Science - Health Administration
Capella University
Bachelor of Science - Health Administration
Capella University
Clinical & Administrative Medical Assistant Program -
New Age Training