Erica Swigart

Provide operational leadership for a portfolio of multi-site dental practices, partnering with executive leadership, providers, and practice managers to improve financial performance, operational consistency, patient experience, and team engagement. Drive organizational initiatives through data-driven decision making, leadership development, KPI accountability, and continuous operational improvement.

Key Achievements

• Lead operational performance by monitoring key performance indicators, including production, collections, scheduling efficiency, staffing, provider productivity, treatment acceptance, and patient satisfaction.
• Led operational performance by monitoring key performance indicators to enhance production, collections, scheduling efficiency, staffing, provider productivity, treatment acceptance, and patient satisfaction.
• Partner with general dentists, specialists, and executive leadership to strengthen collaboration, improve patient outcomes, and increase organizational performance.
• Selected to serve on the Imagen Midwest Alliance Group, collaborating with senior operational leaders to establish best practices, standard operating procedures, and leadership development initiatives across the Midwest region.
• Directed payroll administration, workforce planning, operational reporting, and budget management to ensure profitable practice operations.
• Championed implementation of new technologies and workflow enhancements to streamline operations, improve reporting accuracy, and enhance patient experience.
• Utilize Denticon, Microsoft Power BI, Microsoft Excel, Freshservice, AirPay, Sunbit, CareCredit, Cherry, NexHealth, GoTu, and Teero to monitor operational performance, improve workflows, support staffing, and enhance business decision-making.

Multi-Site Area Operations Manager | April 2023 – January 2024

Directed operations for three multi-provider dental practices with full accountability for operational performance, financial results, staffing, provider support, and patient experience. Partnered with providers and office leadership to improve practice performance through KPI management, operational analytics, and leadership coaching.

Key Achievements

• Increased collections by approximately 35% by strengthening revenue cycle processes, claims management, patient financing, and collections oversight.
• Increased production by approximately 25% through scheduling optimization, provider support, operational efficiencies, and performance accountability.
• Managed practice financial performance through production analysis, collections reporting, staffing optimization, expense management, and operational planning, driving overall profitability.
• Recruited, developed, and coached practice managers and team members, enhancing employee engagement and ensuring operational consistency across practices.
• Improved patient access, scheduling effectiveness, workflow efficiency, and treatment acceptance through standardized operational processes.
• Supported implementation of new operational systems and technology solutions, facilitating management training programs across multiple practices to improve operational effectiveness.

Directed operations for general and Medicaid-focused dental practices, overseeing financial performance, revenue cycle operations, workforce management, patient experience, and organizational growth. Partnered closely with providers to strengthen operational performance while improving efficiency, profitability, and quality of care.

Key Achievements

• Managed daily operations across multiple locations, overseeing staffing, scheduling, payroll, budgeting, production, collections, and patient experience.
• Oversaw insurance claims, appeals, accounts receivable, and revenue cycle performance while supporting sustainable financial growth.
• Implemented standardized operational workflows, policies, and accountability measures that improved efficiency and organizational consistency.
• Led software implementations, employee training, and change management initiatives to improve operational effectiveness and user adoption.
• Developed recruitment strategies and onboarding programs that enhanced workforce stability and retention through targeted leadership coaching.
• Collaborated with providers to enhance case acceptance and patient financing, optimizing treatment planning and increasing overall practice profitability.

Partnered with dental organizations throughout North America to strengthen operational performance, improve business processes, and develop sustainable growth strategies. Collaborated with owners, executive leadership, and practice teams in Costa Rica and Cancun to optimize patient experience, increase treatment acceptance, improve financial performance, and standardize operational best practices across diverse practice environments.

Key Achievements

• Advised multi-provider dental organizations on operational strategy, organizational development, revenue cycle optimization, and practice performance improvements that enhanced overall practice effectiveness.
• Served as a trusted operational advisor, helping practices improve efficiency, strengthen patient relationships, and increase organizational performance.
• Enhanced treatment acceptance by implementing patient education, financial counseling, insurance coordination, and communication strategies tailored to patient needs.
• Coordinated complex treatment planning, managed patient financing, provided insurance reimbursement support, and facilitated international patient care logistics to streamline processes.

Acted as a trusted operational advisor, helping practices improve efficiency, strengthen patient relationships, and increase organizational performance.

Contributed as a member of the executive leadership team, reporting directly to the practice owner while providing strategic leadership for one of the region's fastest-growing multi-site dental organizations. Directed all aspects of operations across 12 dental practices, partnering with providers and department leaders to improve financial performance, operational consistency, patient experience, and organizational growth.

• Directed operations for 12 multi-site dental practices, enhancing collaboration among over 100 clinical, administrative, and leadership team members.
• Successfully led the acquisition and operational integration of five dental practices in fewer than four years, creating standardized workflows, leadership alignment, and seamless operational transitions.
• Increased organizational revenue by approximately $3.5 million through strategic planning, operational improvements, provider support, business development, and performance management.
• Improved organizational collections from 80% to 98% by strengthening revenue cycle processes, implementing KPI accountability, improving claims management, and establishing performance expectations across all locations.
• Developed and implemented organization-wide Key Performance Indicators (KPIs), operational dashboards, policies, standard operating procedures, and accountability systems that improved consistency across every practice.
• Directed operational performance through analysis of production, collections, staffing, scheduling, provider productivity, patient satisfaction, and financial reporting.
• Recruited, hired, and coached dentists, specialists, office managers, and support staff during rapid organizational expansion, strengthening leadership pipeline.
• Oversaw marketing strategy, business development, and community outreach initiatives that significantly enhanced patient growth and expanded market presence.
• Led implementation of enterprise software systems, operational technologies, leadership training programs, and organizational change initiatives supporting long-term scalability.

Supported regional operations for 22 dental practices across four states, collaborating with executive leadership and office managers to enhance operational consistency and financial performance.

Key Achievements

• Delivered operational leadership, software implementation, and training programs supporting practice growth, operational efficiency, and standardized workflows.
• Improved production, collections, revenue cycle performance, and claims administration through operational coaching and performance management.
• Supported newly acquired practices by implementing standardized operating procedures, onboarding leadership teams, and ensuring successful organizational integration.
• Partnered with practice managers and providers to strengthen operational performance, employee engagement, and patient satisfaction across multiple locations.

Delivered operational insights and reporting to executive leadership, enabling informed decision-making and driving continuous improvement initiatives.

Progressively expanded responsibilities from business office management to operational leadership, overseeing financial operations, patient services, revenue cycle management, and administrative functions for a high-performing dental practice.

Key Achievements

• Directed business office operations, including scheduling, accounts receivable, accounts payable, payroll, insurance administration, and revenue cycle management.
• Managed patient relationships while coordinating complex treatment planning, financial arrangements, and insurance appeals to maximize case acceptance.
• Coordinated complex treatment planning, financial arrangements, and insurance appeals to strengthen patient relationships and maximize case acceptance.
• Executed marketing initiatives, community outreach, recruitment, and patient retention strategies to drive long-term practice growth.
• Developed operational processes and workflow improvements that improved patient satisfaction and enhanced overall business performance.