Saché Stephens Wilborn
Houston
Summary
Luxury retail and client experience leader with 15+ years of success managing high‑performing teams, VIP clientele, and premium brand environments. Proven expertise in consultative selling, relationship‑based clienteling, and delivering elevated service experiences for high‑net‑worth clients, celebrities, and influencers. Extensive leadership background with global luxury brands and high‑end boutiques including Saks Fifth Avenue, Henri Bendel, and Michael Kors. Known for driving revenue growth, building loyal client bases, leading large sales teams, and creating exclusive in‑store experiences that increase client lifetime value. Seeking to leverage luxury client management, team leadership, and revenue strategy expertise to lead operations for a luxury Med Spa.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
ALDO Group
Friendswood
01.2025 - Current
- Lead all sales and operational performance for a high‑volume retail location.
- Coach associates on consultative selling techniques that increase average ticket value and client engagement.
- Analyze KPIs including conversion rate, UPT, and revenue performance to identify growth opportunities.
- Recruit, develop, and mentor team members to build a results‑driven and service‑focused culture.
Retail Store Manager
Vale Forever
Houston
01.2024 - 01.2025
- Managed daily operations for a premium streetwear boutique serving celebrity, athlete, and influencer clientele.
- Provided high‑touch personal styling consultations resulting in high‑value transactions and long‑term VIP client relationships.
- Organized private shopping events, influencer activations, and celebrity styling sessions to increase traffic and brand awareness.
- Trained staff on luxury‑level customer service, relationship building, and clienteling strategies.
General Manager
Cotton On Group
Houston
01.2021 - 01.2022
- Directed full store operations including sales performance, staffing, scheduling, and financial oversight.
- Managed and coached a team of 50+ associates during peak seasons.
- Implemented service‑focused sales strategies that improved customer engagement and average transaction value.
- Oversaw inventory accuracy, operational reporting, and loss prevention.
Store Manager
PURE Houston
Houston
01.2016 - 01.2017
- Managed a luxury fashion boutique known for serving high‑profile and celebrity clientele.
- Worked directly with boutique owners on merchandise buying, product assortment, and retail strategy.
- Built strong VIP client relationships through personalized styling, direct outreach, and private shopping experiences.
- Analyzed weekly reporting to optimize merchandising strategy and maximize store profitability.
Store Manager
Ann Taylor LOFT
Houston
01.2015 - 01.2016
- Led store operations including hiring, training, payroll management, and performance coaching.
- Developed a new sales and management team within 90 days of assuming the role.
- Delivered strong customer experience initiatives that increased transactions and loyalty.
Store Manager
Garage USA
Houston
01.2013 - 01.2015
- Coached and developed associates to exceed store sales goals and deliver strong client experiences.
- Reduced inventory shrink by more than 40% through operational improvements.
- Ranked #9 store out of 334 locations company‑wide.
Co‑Store Manager
Henri Bendel
Houston
01.2012 - 01.2013
- Delivered luxury‑level service to high‑end clientele through personal outreach, styling assistance, and relationship building.
- Supervised staff and coached teams to maintain elevated service standards.
- Partnered with New York corporate teams to provide feedback on client trends and merchandise demand.
Prada Brand Ambassador
Saks Fifth Avenue
Houston
01.2012 - 12.2012
- Represented the Prada brand within Saks Fifth Avenue with a focus on luxury sales performance.
- Built relationships with VIP clients and stylists to drive repeat business and brand loyalty.
- Consistently exceeded individual and vendor sales goals.
Sales Supervisor
Michael Kors
Houston
01.2011 - 01.2012
- Supported daily store operations, team supervision, merchandising, and sales performance.
- Maintained inventory controls and supported replenishment planning.
Floor Supervisor
Seven For All Mankind
Houston
01.2009 - 01.2011
- Supervised staff, supported visual merchandising initiatives, and assisted with new store openings.
- Interviewed, trained, and coached sales associates in luxury service standards.
Education
Houston Community College - Fashion / Apparel Design
Houston Community College
Skills
- Core Leadership Competencies
- Luxury & VIP Client Experience
- Consultative Selling & Treatment Upselling
- High‑Net‑Worth Client Relationship Development
- Team Leadership & Staff Development
- KPI, Revenue & Conversion Optimization
- Retail & Service Operations Management
- Event Marketing & VIP Client Events
- Brand Experience & Client Retention
- Staff Recruiting, Training & Performance Coaching
- Merchandising, Inventory & Vendor Relations
Certification
- Food Handler Certification
- Driver’s License
Timeline
Store Manager
ALDO Group
01.2025 - Current
Retail Store Manager
Vale Forever
01.2024 - 01.2025
General Manager
Cotton On Group
01.2021 - 01.2022
Store Manager
PURE Houston
01.2016 - 01.2017
Store Manager
Ann Taylor LOFT
01.2015 - 01.2016
Store Manager
Garage USA
01.2013 - 01.2015
Co‑Store Manager
Henri Bendel
01.2012 - 01.2013
Prada Brand Ambassador
Saks Fifth Avenue
01.2012 - 12.2012
Sales Supervisor
Michael Kors
01.2011 - 01.2012
Floor Supervisor
Seven For All Mankind
01.2009 - 01.2011
Houston Community College - Fashion / Apparel Design
Houston Community College