Ashley Robinson
Bogalusa,LA
Summary
Results-driven retail operations manager with expertise in customer service and sales support. Trained teams on product knowledge and sales techniques, fostering a knowledgeable workforce. Managed inventory effectively by monitoring stock levels and placing timely orders. Led task delegation and developed work schedules to improve team performance and operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Crown Wireless Corp
Bogalusa, LA
06.2021 - Current
- Led daily store operations for Crown Wireless Corp wireless retail location.
- Managed customer service, sales floor support, and issue resolution.
- Trained sales associates on product knowledge and selling procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Key Holder
Dollar General
Bogalusa, Louisiana
11.2017 - 12.2024
- Opened and closed Dollar General store using key holder procedures.
- Trained new associates on store opening and closing tasks.
- Monitored store safety, cleanliness, and loss prevention procedures.
- Executed planograms and seasonal merchandising resets.
- Operated cash register and handled customer transactions.
- Assisted shoppers with product locations and store questions.
Customer Service Representative
Maximus
Covington, LA
07.2014 - 12.2019
- Handled inbound calls for Maximus government programs and member inquiries.
- Verified caller information using Maximus systems and service protocols.
- Explained eligibility, benefits, and case status in clear language.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LAMedical Office Assistant
Sullivan Vo Tec
Bogalusa, LASkills
- Point-of-sale operations
- Inventory control
- Sales reporting
- Merchandising resets
- Schedule planning
- Cash handling
- Loss prevention
- Staff training
- Team leadership
- Conflict resolution
References
- Latasha Thomas: 985-294-1311
- Tara Chuter: 985-285-3344
- Alisha Earl: 504-432-7265
Timeline
Store Manager
Crown Wireless Corp
06.2021 - Current
Key Holder
Dollar General
11.2017 - 12.2024
Customer Service Representative
Maximus
07.2014 - 12.2019
High School Diploma -
Bogalusa High School
Medical Office Assistant
Sullivan Vo Tec