Micah Francis
Wilburton
Summary
Professional Assistant Manager with an analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Wilburton
07.2025 - Current
- Assisted in daily store operations and ensured compliance with company policies.
- Managed inventory levels and restocked shelves to maintain product availability.
- Supervised and trained staff on customer service best practices and store procedures.
- Handled customer inquiries and resolved complaints to enhance shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Cashier
Family Dollar
Wilburton
11.2024 - 07.2025
- Engaged with customers to foster a friendly atmosphere and encourage return visits.
- Stocked shelves and replenished merchandise to enhance product visibility and availability.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Associate
EZ Mart Stores
Red Oak
06.2024 - 08.2024
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure store cleanliness.
- Engaged customers in a friendly manner to enhance shopping experience.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Kiowa High School
Kiowa, OK05-2023
Some College (No Degree) - Software Engineering
Eastern Oklahoma State College
WilburtonSkills
- Customer service
- Staff training
- Sales techniques
- Point-of-sale operations
- Relationship building
- Cash handling
Affiliations
Exercise and Weightlifting
Accomplishments
Eagle Scout, Boy Scouts of America
Timeline
Assistant Store Manager
Family Dollar
07.2025 - Current
Cashier
Family Dollar
11.2024 - 07.2025
Sales Associate
EZ Mart Stores
06.2024 - 08.2024
High School Diploma -
Kiowa High School
Some College (No Degree) - Software Engineering
Eastern Oklahoma State College