Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Rodriguez Martinez

Cedar City ,Utah

Summary

Dynamic professional at Check City, excelling in cash handling and exceptional customer service. Bilingual and skilled in fraud detection, I foster strong customer relationships while ensuring accurate transactions. Recognized for enhancing customer satisfaction through innovative solutions in both banking and cake decoration.

Overview

5
5
years of professional experience

Work History

Adv Teller

Check City
07.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the store by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Teller

Check City
08.2021 - 12.2022
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on loans, established accounts and other store services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving store goals through collaboration, communication, and shared responsibilities.

Cake Decorator

Albertsons
02.2021 - 07.2021
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Cake Decorator

Walmart
07.2020 - 02.2021
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.

Education

Snow Canyon High School
St. George, UT
05.2020

Skills

  • Bilingual in language
  • Exceptional customer service
  • Professionalism and courtesy
  • Cash handling and management
  • Friendly
  • Customer relationship building
  • Fraud detection
  • Loans
  • Cake decoration

Timeline

Adv Teller

Check City
07.2023 - Current

Teller

Check City
08.2021 - 12.2022

Cake Decorator

Albertsons
02.2021 - 07.2021

Cake Decorator

Walmart
07.2020 - 02.2021

Snow Canyon High School

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