Ashley Rogers
Edwardsville,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
2
2
years of professional experience
Work History
Sales Representative
T-Mobile
09.2023 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Troubleshot problems for callers and helped independently resolve common issues.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Footwear Sales Associate
Dicks Sporing Goods
05.2022 - 09.2022
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Provided expert guidance on proper footwear sizing, fit, and care to ensure optimal comfort for customers.
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Advertised best-selling shoe products and trendy brands.
- Provided accurate store information on pricing, sales and product features.
Education
Bachelor of Science - Mass Communication
Southern Illinois University Edwardsville
Edwardsville, IL05.2025
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Honest and Dependable
- Meeting Sales Goals
- Goal-Driven
Timeline
Sales Representative
T-Mobile
09.2023 - Current
Footwear Sales Associate
Dicks Sporing Goods
05.2022 - 09.2022
Bachelor of Science - Mass Communication
Southern Illinois University Edwardsville