Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Rollins

Lafayette,LA

Summary

Customer service and dispatching professional with over 8 years of experience in high-pressure environments. Expertise in managing communications, coordinating logistics, and resolving customer issues effectively. Recognized for strong problem-solving skills and ability to maintain composure under stress. Proficient in dispatching software and multi-line phone systems.

Overview

8
8
years of professional experience

Work History

Dispatcher / Customer Service Rep

Waste Connections
Rayne , la
09.2017 - Current
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Assisted in resolving issues related to delays or route changes promptly.
  • Monitored fleet activities using GPS tracking systems for efficiency.
  • Trained new representatives on customer service protocols and tools.
  • Maintained customer records and updated account information accurately.
  • Handled escalated complaints with empathy and professionalism consistently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Carencro High School
05-2010

Skills

  • Data entry
  • Route optimization
  • GPS tracking
  • Dispatch software
  • Customer service
  • Forward thinking
  • Empathy in action
  • Problem solving
  • Multitasking and organization
  • Self-Motivated
  • Escalated complaint handling
  • Call center experience

Timeline

Dispatcher / Customer Service Rep

Waste Connections
09.2017 - Current

High School Diploma -

Carencro High School

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