ASHLEY ROMERO
Grapevine,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction and relationships by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
Work History
CONTRACT SERVICES REPRESENTATIVE
American Specialty Health
04.2021 - Current
- Assisting clients in resolving issues or answering questions regarding products or services and contractual agreements provided by the company
- Providing information about products or services to clients over the phone or via email
- Assisting clients with billing inquiries and problems, including resolving issues and answering questions related to their reimbursements/claims
- Providing company information to clients, including rates, fees, and other data as listed by contract
- Identifying and solving problems with client portals/offering solutions
- Explaining new or existing products or services to clients via phone or email
- Efficiently use/provide excel sheets to represent, track and organize client data and information
- Following up with clients to ensure that they are satisfied with the resolution to their issues/questions
- Properly handle government/federal as well as PHI/HPI paperwork and assist with client audits
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded proactively and positively to rapid change
- Trained new personnel regarding company operations, policies, and services
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
LEAD CAKE DECORATOR
Target Company
05.2019 - 04.2021
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Kept work area safe and sanitized by washing utensils, tools, and countertops
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
- Designed specialty cakes for weddings, birthdays, and graduations
- Precisely arranged display cases throughout the workday to highlight finished products
- Managed material inventory and ordered new materials when needed
- Followed daily opening and closing procedures of brick and mortar bakery location
- Recorded and maintained accurate supplies lists for clients' projects
- Operated cash register and handled cash, credit card, and check transactions
- Provided exceptional customer service to foster client loyalty and satisfaction
- Monitored sales team performance and provided constructive feedback
- Kept detailed track of sales and customer information in the company system
- Reported sales data to upper management for review
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Ran errands to support the daily needs of management
- Responded to and directed incoming calls and other communication
- Attended monthly sales meetings and reported pertinent information to employees.
CAKE DECORATOR/ WEDDING CAKE CONSULTANT
Market Street United
07.2017 - 08.2019
- Provide customer assistance with questions, quotes, orders, product information, conflict resolution, and sales
- Set wedding/special event consultations and handled all aspects of appointments and wedding services (cake/catering)
- Create and manage production quotas and ensure quotas are met
- Maintain security, safety, and sanitation practices and procedures
- Maintained daily inventory of supplies, placed orders, ensure product quality and consistency of all inventory
- Design and decorate special orders and wedding cakes and assist bakers as needed
- Responsible for training and overseeing employees and other manager duties
- Operate computers, scanners, scales, Point Of Sales registers, and other electronics
- Met with potential clients and gave quotes on services and general costs
- Attended bridal industry events to promote services and build relationships with prospective vendors and clients
- Constantly learned new skills and researched current trends to apply them to portfolios, improving efficiency and productivity
- Ran errands to support the daily needs of management
- Scheduled meetings and managed the calendar
- Attended monthly sales meetings and reported pertinent information to employees
- Helped design, create, and implement outlet menu changes to attract customers.
Education
Associate of Applied Science - Hospitality Administration And Management
Dallas College
05.2027
Diploma -
Trinity High School
01.2015
Skills
- Records Management
- Client Rapport-Building
- Call Control
- Conflict Resolution
- Attention to Detail
- Collaborative Environments
- Customer Support
- Multitasking and Organization
Personality
- PATIENT
- EMPATHETIC
- DETAIL ORIENTED
- EFFICIENT
- FRIENDLY
- ENTHUSIASTIC
Timeline
CONTRACT SERVICES REPRESENTATIVE
American Specialty Health
04.2021 - Current
LEAD CAKE DECORATOR
Target Company
05.2019 - 04.2021
CAKE DECORATOR/ WEDDING CAKE CONSULTANT
Market Street United
07.2017 - 08.2019
Associate of Applied Science - Hospitality Administration And Management
Dallas College
Diploma -
Trinity High School