Ashley Romero
Schenectady,NY
Summary
Dedicated healthcare professional with a proven track record at Ellis Hospital, excelling in patient registration and healthcare systems. Demonstrated strong organizational skills and a proactive approach, leading to a 20% improvement in process efficiency through effective medical billing practices and strict adherence to patient confidentiality. Experience in food service management at Five Guys emphasizes the ability to boost team productivity and enhance customer satisfaction. Committed to continuous improvement within healthcare settings. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Acess Repersentive
Ellis Hospital, Schenectady, NY
Schenectady, NY
06.2024 - Current
- Guided patients through the completion of consent and other required medical forms.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Performed data entry of patient demographic information into the hospital system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Scanned documents into electronic health record system for permanent storage.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Communicated financial obligations to patients and collected fees at time of service.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Prep Cook
SodexoMAGIC
Atlanta, GA
04.2019 - Current
- I prep all food for the Salad bar.I also prep items for our simply to go station. I am also training to become supervisor. I also tend to all the other stations, such as the grill and making pizzas. I cash out customers with debit or cash payments, and I make sure the dining area is kept clean.
- Maintained records of daily food usage in accordance with health regulations.
- Completed special orders according to customer dietary needs.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Walmart Stocker
Walmart
Riverdale, GA
09.2018 - Current
- Overnight stocking stocks items on shelves, and doing return items.
- Operated forklift and pallet jack to transport heavy loads.
- Palletized merchandise for easy movement to sales floor locations.
- Removed outdated products from shelves in accordance with company policy.
- Ensured that all products were labeled properly before stocking the shelves.
Food and Dinning Supervisor
Ellis medicine nursing home
Schenectady, NY
04.2021 - 06.2024
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Set specific goals for projects to measure progress and evaluate end results.
- Directed and supervised team of 15 employees in daily operations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
Front Desk Receptionist/Administrative Assistant/ activity assistant
Healthcare at College Park
Georgia
10.2020 - 06.2021
- Answering phones
- Screening people's temperatures, signing people in.
- Printing out patient census every day, new admits, readmissions, filing memoryless files, and sending out care plans.
- Putting referrals together for potential residents.
- Giving out residents' funds, writing receipts.
- Handing out paychecks and mailing them out also.
- Ordering supplies for staff.
- Etc....
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted with travel arrangements for staff and management.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems and updated to reflect room changes.
General manager
Five guys
Brooklyn, NY
04.2011 - 12.2017
- To process food orders also to hire and fire employees to train people and to make schedules
- Ensured compliance with local health department regulations regarding food safety standards.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Implemented campaigns and promotions to help with developing goods and services.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
High school - Law
Martin Luther King Jr. High School
Manhattan, NY06.2003
Skills
- Pallet jack
- Inventor
- Food preparation
- Grill
- Food service
- Kitchen staff
- Front desk
- Food industry
- Food safety
- Food management
- Food service management
- Kitchen management
- Care plans
- Proactive approach
- Follow-up skills
- Strong organization
- Patient confidentiality
- Microsoft office
- Medical records
- Office equipment
- Patient registration
- Medical billing
- Patient identity verification
- Patient check-in
- Medical terminology
- Money handling
- HIPAA compliance
- Insurance verification
- Healthcare systems
Certification
Food Handlers Card, Present
Personal Information
Authorized To Work: US
Timeline
Patient Acess Repersentive
Ellis Hospital, Schenectady, NY
06.2024 - Current
Food and Dinning Supervisor
Ellis medicine nursing home
04.2021 - 06.2024
Front Desk Receptionist/Administrative Assistant/ activity assistant
Healthcare at College Park
10.2020 - 06.2021
Prep Cook
SodexoMAGIC
04.2019 - Current
Walmart Stocker
Walmart
09.2018 - Current
General manager
Five guys
04.2011 - 12.2017
High school - Law
Martin Luther King Jr. High School
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