ASHLEY ROSA
Lakewood
Summary
Professional and detail-oriented administrative leader with experience managing front-facing operations, client communication, and scheduling in a high-volume environment. Recognized for maintaining professionalism, discretion, and organization while supporting daily business functions. Seeking to contribute strong communication and administrative skills in a law firm setting.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Sandbox Vr
01.2023 - Current
- Oversee daily operational functions in a high-volume, client-facing environment
- Serve as primary point of contact for guests, handling phone inquiries, in-person communication, and reservation coordination
- Coordinated scheduling for staff and client reservations, ensuring accuracy and organization to enhance service delivery
- Resolve escalated client concerns professionally while maintaining a calm and welcoming atmosphere
- Monitored key performance metrics and identified process improvements, contributing to enhanced operational efficiency
- Ensure compliance with company policies and operational standards
- Develop workflow systems to improve efficiency and client experience
Shift Lead
Dairy Queen
01.2020 - 01.2023
- Supervised daily shift operations, ensuring smooth service delivery in fast-paced environment
- Opened and closed the store, ensuring accuracy of cash handling and deposit preparation
- Managed point-of-sale transactions and maintained accurate financial records
- Resolved customer concerns efficiently to enhance satisfaction and loyalty
- Assisted with scheduling and delegation of tasks to team members
- Trained new employees on operational procedures and service standards to promote consistent service quality
- Maintained organized workspaces and ensured compliance with company policies
Education
High School Diploma -
Lakewood High School
Lakewood, OH05.2022
Skills
- Client Management
- Customer engagement
- Client intake scheduling
- Calendar Coordination
- Cash handling accuracy
- Administrative Support
- Data entry accuracy
- Document organization
- Microsoft Word
- Phone and email communication
- Multitasking in Fast-Paced Environments
- Time management
- Conflict Resolution
- Team leadership
- Attention to detail
- Team leadership
References
- Brandon Park, Store Manager at Sandbox VR, Brandon.Park@Sandboxvr.com, (440) 858-7463
- Ryan Johnson, Territory Manager at MRG Exams, Rjdj789@gmail.com, (440) 949-9601
- Nathan Luna, Shift Lead at Sandbox VR, Nathanluna656@gmail.com, (440) 541-9134
Volunteer Experience
- St. Marks Church, Helped food banks organize inventory and distribute the products fairly. Organized sport activities and team-building exercises that fostered confidence and collaboration among the kids.
- Brandon Park, Assisted in coaching 50+ kids ages 8-14 during a summer volleyball camp, teaching the fundamentals. Organized camp activities and team-building exercises that fostered confidence and collaboration among the kids. Received positive feedback from parents and participants.
Accomplishments
Top Assistant Store Manager
Timeline
Assistant Store Manager
Sandbox Vr
01.2023 - Current
Shift Lead
Dairy Queen
01.2020 - 01.2023
High School Diploma -
Lakewood High School