Ashley Rosario
New York
Summary
Professional with experience in customer service and administrative support, adept at managing front desk operations and enhancing client interactions. Demonstrated ability to handle inquiries and resolve complaints efficiently while maintaining a positive environment. Skilled in scheduling appointments, maintaining records, and performing data entry tasks with attention to detail. Proficient in Microsoft Office Suite, contributing to effective communication and organization within an office setting.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
L’Oréal
New York
02.2021 - Current
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Created a positive shopping experience for each customer through effective communication skills.
- Provided customers with product advice and recommendations based on their individual needs.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Receptionist
Creaciones Beauty Salon
Brooklyn
06.2020 - 08.2020
- Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining and updating client records, collecting bill payments.
- Greeted and welcomed customers, answered questions, and directed customers to parts of the building.
- Copy, file and maintain paper or electronic documents and records.
- Assisted with special projects assigned by management when required.
Party Associate
Dylan's Candy Shop
New York
01.2020 - 03.2020
- Performed other duties as assigned. Communication with support crew and management.
- Managed dynamic situations by adjusting to the needs and requirements of the company's diverse clientele.
- Effectively communicated and performed in a group environment.
Receptionist
Hielly Martinez Agency Inc
Bronx
01.2017 - 12.2019
- Answered and handled inbound calls from policy holders and answered inquiries on policy related issues.
- Utilized knowledge of products to assist new and existing customers with product acquisition.
- Navigated numerous computer programs while remaining calm during times of high call volume.
Education
Associates -
Bronx Community College
Bronx, NY05.2021
Skills
- Communication skills
- Customer service
- Conflict resolution
- Customer engagement
- Flexibility and adaptability
- Multitasking and organization
- Paperwork management
Languages
Fluent in English and Spanish
Timeline
Beauty Advisor
L’Oréal
02.2021 - Current
Receptionist
Creaciones Beauty Salon
06.2020 - 08.2020
Party Associate
Dylan's Candy Shop
01.2020 - 03.2020
Receptionist
Hielly Martinez Agency Inc
01.2017 - 12.2019
Associates -
Bronx Community College