Shontaye Parker

Handled a significant volume of inbound and outbound calls, chats, and emails, maintaining high levels of accuracy and professionalism in all interactions.

Provided prompt assistance in a dynamic, high-call-volume setting.

Engaged in continuous learning of beauty products and trends to provide informed insights and guidance.

• Collaborated effectively with a diverse team to achieve objectives and resolve product and service-related challenges.

• Assisted with customer requests and answered questions to improve satisfaction.

• Processed payments, entering sales in register for prompt customer service.
• Developed and expanded clientele by actively engaging with customers and prioritizing their concerns.

• Responded promptly to incoming calls, emails, and chats, ensuring efficient handling of reservation requests.
• Coordinated service schedules and pricing structures to enhance client understanding and accessibility. Managed availability inquiries to optimize service delivery.
• Updated and maintained accurate customer reservation data within booking systems.
• Delivered timely assistance to various departments to enhance operational efficiency.
• Addressed and resolved issues related to missed reservations, scheduling conflicts, and system errors.
• Informed customers about updates in policies, promotions, and scheduling to enhance service transparency.
• Managed customer inquiries regarding reservations and travel itineraries efficiently.

• Aseptic Sanitizer technician a professional individual with a strong work ethic.
• Highly dependable and able to stick to assigned work schedule.
• Responsible for the Aseptic cleaning and sanitization of Cleanrooms (CER's) adjacent GMP corridors and Labs all while strictly following pertinent SOP's and under CGMP regulations.
• Ensured compliance with sanitation protocols and regulatory standards in all work areas.
• Trained new team members on proper sanitization techniques and safety practices.
• Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted operations.
• Demonstrated adaptability, adjusting quickly to new health guidelines or regulations when required.

• Managed the intake and distribution of program referrals, ensuring timely and accurate routing of prescriptions.
• Cultivated relationships with member pharmacies to ensure up-to-date referral status.
• Oversaw maintenance of tracking documents and conducted crosschecks to ensure platform and document accuracy.
• Communicated referral status to manufacturer through structured weekly and monthly updates.
• Engaged with programming teams to troubleshoot and address system challenges.
• Facilitated communication with internal contacts, manufacturers, insurance companies, pharmacies, and patients to drive program objectives.
• Executed high-volume phone communication to facilitate customer inquiries and support.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

• Experienced pharmaceutical technician specializing in distribution and filling of prescriptions for chronically ill patients.
• Responded to telephone inquiries, of medications or status of order.
• Listened attentively to caller needs to ensure a positive patient experience.
• Scheduled delivery of medications to patient's home, physician's office, nursing homes, or other pharmacies, in a timely manner.
• Administered processing of medical insurance claims and payments.
• Entered and updated inventory data into computer systems to support efficient patient care and resource management.
• Delivered essential information regarding medications and outlined usage instructions to enhance patient understanding.